Crystal Sanchez
Westminster,CO
Summary
A respectful Family Advocate offering case management and crisis intervention skills. Attentive Family Advocate with determination to assist families requiring support and community resources. Empathetic professional with more than 8 years of advocating for people by scheduling appointments, promoting activities that build self-reliance and setting attainable goals.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Mentor
Fully Liberated Youth
03.2023 - Current
- Developed trusting relationships with families of mentees.
- Facilitated difficult conversations between mentees, families, and professionals.
- Advocating for needs of youth
- Utilized strength-based techniques with youth and families.
- Provided trauma informed care modalities in working with resistance.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Assisted mentees in developing self-confidence and positive self-image.
- Provided guidance on stress management and grounding techniques to reduce overwhelm.
- Assisted mentees in setting and achieving educational and career goals to encourage independence.
- Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Encouraged exploration of new hobbies and career opportunities to enhance quality of life.
- Helped students develop organizational, time management and study skills.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Advocated for students to access available resources.
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
Contractor
New Hope Consulting
01.2020 - Current
- Developed and maintained relationships with external partners to facilitate program operations.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Organized and managed program development from conception through successful execution.
- Developed program marketing and outreach strategies to increase awareness and attract new participants.
- Tracked and reported expenses accurately to manage program budgets.
- Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Collaborated with families to assist in growth, development and education to increase potential.
- Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
Family Advocate
Denver Collaborative Partnership
08.2023 - 01.2024
- Participation in MST staffing and family engagement meetings
- Attend court hearings with families and advocate for needs.
- Conduct home/community visits with families and youth to monitor progress.
- Monitor and support youth and families' progress in obtaining self-sufficiency.
- Maintain client files and records by documenting them in database.
- Participate in court-mandated facilitation meetings.
- Provide case coordination.
- Collaborated with families to assist in growth, development and education to increase potential.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Facilitated family meetings to ensure communication and collaboration between family members.
Case Manager/Relief
VOA Colorado
01.2017 - 01.2020
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Verified successful coordination of counseling efforts with mental health professionals, doctors, social workers and other stakeholders.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
CNA/Intake
Family Home Health
01.2015 - 01.2017
- Processing incoming referrals from hospital and physicians
- Inputting physician orders into computer system
- Outreach to patients to set up care
- Coordinating with medical staff care needs of patients
- Insurance verification
- Direct patient care
- Reporting of change in status of patients to Head Registered Nurse
- Assisting patients with activities of Daily Living
- Answering phone calls
- Coordinating schedules
- Writing of service plans
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Educated patients and family members on best home care practices for healing and recovery.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
CNA/Supervisor
ABC Senior Services
07.2016 - 09.2016
- Interviewing potential candidates
- Performing background check, reference checks
- Updating employee files per state regulations
- On boarding of New Hires
- New hire Training required by Board of Nursing
- Supervision of aids in the field
- Providing direct patient care
- Assisting patients with activities of Daily Care
- Medication management
- Direct communication with patient families
- Documenting complaints and compliments and reporting to state as required
Program Assistant
Community Actions Program
01.2012 - 01.2015
- Scheduling and facilitating program staff need
- Assisted with planning and coordinating day-to-day and special program activities.
- Managed both digital and physical filing systems and retrieved documents as required.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Coordinated and communicated with external stakeholders to support program objectives.
- Organized meetings and scheduled events.
- Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
CNA
Bayauda Home Health
01.2012 - 01.2015
- Providing direct patient care
- Inhouse training
- Assisting patients with activities of Daily Living
- Providing transportation to patient's medical appointments
- Reporting changes directly to Supervising Nurse
- Notifying patients medical provider of concerns
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
CNA
Senior Hub
01.2011 - 01.2013
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Educated patients and family members on best home care practices for healing and recovery.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
CNA
Presbyterian Church Adult Day Program
01.2010 - 01.2011
- Conducting tours for prospective clients and families
- Supervising staff
- Leading group activities
- Supervising individual one on ones
- Reporting to families on daily concerns
- Documentation required by state
- Assisted patients with daily living activities, promoting independence and dignity.
PCP/CNA
Home Watch
01.2009 - 01.2010
- Provided direct patient care
- Attended in-house training
- Assisting patients with activities of Daily Living
- Providing transportation to patient's medical appointments
- Reporting changes directly to Supervising Nurse
- Notifying patients medical provider of concerns
- Provided transportation to and from medical visits
- Provided meal preparation
- Documentation required by state done for every client
- Observation and assessment of client completed at every visit of client's status
- Case plan followed for every visit and if changes needed reported to charge nurse
Patient Navigator/Lead Medical Assistant
MCPN
01.2004 - 01.2009
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
- Organized patient schedules and assisted in planning transportation and payments.
- Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Prepared and administered medications to alleviate patient symptoms.
Education
Master of Science - Social Work
Metropolitan State University of Denver
Denver, CO08.2026
Bachelor of Science - Individualized Degree Youth in The Justice System
Metro State University
Denver, CO08.2023
Phlebotomy Certificate -
APLMED
Denver, CO01.2011
CNA -
Ann Rose School of Nursing Arts
Westminster, CO01.2010
AGS -
Front Range Community College
Longmont, CO01.2009
Medical Assisting -
Heritage College of Health Care Careers
Denver, CO01.1997
Skills
- Community Resource Coordination
- Client Advocacy
- Relationships and Rapport
- Crisis Intervention Strategies
- Effective Communication
- Crisis Intervention
- Service Planning
- High-Risk Populations Identification
- Trauma Informed Care Framework
- Client Needs Assessment
- Conducting Interviews
- Family Advocacy
- Client Education
- Teamwork and Collaboration
Timeline
Family Advocate
Denver Collaborative Partnership
08.2023 - 01.2024
Mentor
Fully Liberated Youth
03.2023 - Current
Contractor
New Hope Consulting
01.2020 - Current
Case Manager/Relief
VOA Colorado
01.2017 - 01.2020
CNA/Supervisor
ABC Senior Services
07.2016 - 09.2016
CNA/Intake
Family Home Health
01.2015 - 01.2017
Program Assistant
Community Actions Program
01.2012 - 01.2015
CNA
Bayauda Home Health
01.2012 - 01.2015
CNA
Senior Hub
01.2011 - 01.2013
CNA
Presbyterian Church Adult Day Program
01.2010 - 01.2011
PCP/CNA
Home Watch
01.2009 - 01.2010
Patient Navigator/Lead Medical Assistant
MCPN
01.2004 - 01.2009
Master of Science - Social Work
Metropolitan State University of Denver
Bachelor of Science - Individualized Degree Youth in The Justice System
Metro State University
Phlebotomy Certificate -
APLMED
CNA -
Ann Rose School of Nursing Arts
AGS -
Front Range Community College
Medical Assisting -
Heritage College of Health Care Careers
Certification
- Certified Peer Support Specialist
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