Summary
Overview
Work History
Education
Skills
Software
References
awards
Timeline
Generic

Crystal Sanchez

Winter Haven,FL

Summary

An empathetic Team Lead who loves getting to talk to new people every day and help them solve problems. Crafted service approach of finding out what customers' goals are and what their level of expertise in the product was rather than automatically giving generic advice, leading to a high customer satisfaction rating. I am looking to bring this passion to a client facing role. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

15
15
years of professional experience

Work History

TEAM LEAD

ADVANTAGE STUDENTS
05.2018 - Current
  • Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Open and maintain customer accounts by recording account information
  • Build sustainable relationships of trust through open and interactive communication.
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

CUSTOMER EXPERIENCE MANAGER

MICHAELS
01.2015 - 05.2018
  • Resolve customer complaints, guide them, and provide relevant information
  • Keep reports of transactions
  • Provide excellent customer service to ensure satisfaction.
  • Conducted regular performance reviews with team members, fostering professional growth and development.

FLOOR ATTENDANT

SEMINOLE CASINO
01.2014 - 10.2014
  • Performing and documenting routine inspection and maintenance activities
  • Carry out heavy cleaning tasks.
  • Enhanced customer satisfaction by maintaining a clean and organized floor environment.

TEAM LEAD

MCDONALD'S
01.2009 - 10.2013
  • Maintained high standards of customer service in a high volume customer service environment
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Managed schedules, accepted time off requests and found coverage for short shifts.

Education

Diploma -

Foresthill High School
Foresthill, CA
06.2011

Skills

  • Creativity, critical thinking, and analytical skills
  • Problem Solving Skills
  • Management skills
  • Interpersonal communication
  • Team Building
  • Performance Monitoring
  • Schedule Management
  • Complaint Resolution
  • Invoice Verification
  • Organizational skills
  • Active listening

Software

Microsoft Office

References

References available upon request.

awards

  • Advantage Students Employee of the year 2018
  • Advantage Students Employee of the year 2019
  • Advantage Students MVP 2019

Timeline

TEAM LEAD

ADVANTAGE STUDENTS
05.2018 - Current

CUSTOMER EXPERIENCE MANAGER

MICHAELS
01.2015 - 05.2018

FLOOR ATTENDANT

SEMINOLE CASINO
01.2014 - 10.2014

TEAM LEAD

MCDONALD'S
01.2009 - 10.2013

Diploma -

Foresthill High School
Crystal Sanchez