Overview
Work History
Skills
Timeline
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Ulysses Sanchez

San Jose,CA

Overview

6
6
years of professional experience

Work History

Collision Estimator

Tesla
10.2023 - Current
  • Contributed to making Tesla Collision San Jose a top performing store by consistently generating over $200,000 a month in revenue by creating repair plans, and estimates and utilizing all departments to execute the repairs to customer vehicles.
  • Brought the entire shop's customer service ratings up to an average of 93% by maintaining a personal score of over 90% by creating strong relationships with customers and being heavily involved in all customer deliveries.
  • Increased the shop's efficiency reducing in to out the door rates to an average of 15 days by implementing new work flow and coaching all departments to ensure every department has this goal in mind.


Senior Detailer

Tesla Collision San Jose
11.2022 - 10.2023
  • I increased the production by implementing a new work flow and working with my team to strategically assign each detailer a specific role in our washing process
  • I reduced the number of vehicles returned due to customer complaints by working closely with Collision Estimators to set proper expectations with our customers.
  • I increased customer satisfaction by guaranteeing customers' vehicle's were washed and staged for customers' to pick up. Worked closely with the Front Of House Team and Collision Estimators to get vehicle's done.
  • Built an understanding of the entire repair process from the initial booking in with customer to the final wash and quality control inspection.



Automotive Detailer

Lexus Of Stevens Creek
07.2020 - 11.2022
  • Raised revenue of the detail department. I did this by working with the detail team to reduce time spent on individual details up to 80% and leading collaborative sales efforts with sales advisors to create upsell opportunities for details offered at the service center.
  • Ensured that our used car sales floor generated an influx of sales and customer satisfaction by guaranteeing up to 30 cars a week that were in the best condition as possible and held to the highest standards.
  • For two consecutive years I maintained a streak of 4.8 or higher customer satisfaction index scores resulting in a top 10 placement of all Lexus dealerships in our western region. Being the key contact for creating an exceptional customer experience, I worked with our sales advisors and detail team to implement a deep understanding of our customer’s concerns into our end result.

Sales Associate

Wireless Advocates
02.2018 - 07.2022
  • Consistently exceeded monthly budgets, ensuring over 200 new cell phone plans were activated and over 200 new cellular devices were sold. This was achieved by having my team build strong relationships with our customers and provide them with an excellent experience.
  • Worked with a team to reduce the number of returned cellular devices and cancelled cellular plans by creating easy-to-digest information for our customers.
  • Increased sales by leading collaborative efforts to cold approach customers. I did this by having regular motivation driven meetings and brainstorming and implementing new techniques to bring customers in.

Skills

  • Damage Assessment
  • Repair Planning
  • Relationship Building
  • Adaptability and Flexibility
  • Problem-solving aptitude
  • Multitasking
  • Labor Costing
  • Insurance procedures
  • Cost Estimation

Timeline

Collision Estimator

Tesla
10.2023 - Current

Senior Detailer

Tesla Collision San Jose
11.2022 - 10.2023

Automotive Detailer

Lexus Of Stevens Creek
07.2020 - 11.2022

Sales Associate

Wireless Advocates
02.2018 - 07.2022

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Ulysses Sanchez