Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Sanchez

Saint Johns,FL

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

13
13
years of professional experience

Work History

Operations Fulfillment Team Lead

Nationwide Appraisal Network
Saint Johns, FL
05.2022 - Current
  • Train new team members by relaying information on company procedures and safety requirements
  • Coach team members in techniques necessary to complete job tasks
  • Manage schedules, accept time off requests and find coverage for short shifts
  • Conduct one-on-ones, provide training, and offer support to team members, ensuring a collaborative and productive team environment
  • Oversee the fulfillment process, ensuring all appraisal orders are accurate, compliant, and completed on time
  • Identify opportunities for process improvements and update the team playbook with best practices and workflow enhancements
  • Prepare and analyze administrative reports to track fulfillment performance, maintain compliance, and support decision making
  • Keep show notes up-to-date, and communicate any changes to procedures, expectations, or standards across fulfillment team
  • Liaison for clients when assistance was needed
  • Generated reports detailing findings and recommendations.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Devised and implemented processes and procedures to streamline operations.

Service and Kitchen Team

Panda Express
Camp Pendleton, CA
03.2022 - 05.2022
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
  • Operate cash registers to accept payments for food and beverages
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
  • Inspect dining and serving areas to ensure cleanliness and proper setup
  • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary
  • Order or requisition supplies and equipment for tables and serving stations
  • Assist with preparing and serving food and beverages
  • Hire, train, and supervise food and beverage service staff
  • Prepare cash receipts after establishments close, and make bank deposits

Administrative Assistant

Valdez Trucking
Diboll, TX
04.2012 - 04.2014
  • Use computers for various applications, such as database management or word processing
  • Create, maintain, and enter information into databases
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
  • Complete forms in accordance with company procedures
  • Conduct searches to find needed information, using such sources as the Internet
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions

Education

High School Diploma -

James Campbell High School
Ewa Beach, HI
06.2011

Skills

  • Leadership
  • Computer literacy
  • Time management
  • Communication skills
  • Performance monitoring
  • Performance improvement
  • Schedule management
  • Process improvement
  • Operations management
  • Production monitoring
  • Diversity and inclusion
  • Attention to detail

Timeline

Operations Fulfillment Team Lead

Nationwide Appraisal Network
05.2022 - Current

Service and Kitchen Team

Panda Express
03.2022 - 05.2022

Administrative Assistant

Valdez Trucking
04.2012 - 04.2014

High School Diploma -

James Campbell High School
Crystal Sanchez