Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Operations Fulfillment Team Lead
Nationwide Appraisal Network
Saint Johns, FL
05.2022 - Current
Train new team members by relaying information on company procedures and safety requirements
Coach team members in techniques necessary to complete job tasks
Manage schedules, accept time off requests and find coverage for short shifts
Conduct one-on-ones, provide training, and offer support to team members, ensuring a collaborative and productive team environment
Oversee the fulfillment process, ensuring all appraisal orders are accurate, compliant, and completed on time
Identify opportunities for process improvements and update the team playbook with best practices and workflow enhancements
Prepare and analyze administrative reports to track fulfillment performance, maintain compliance, and support decision making
Keep show notes up-to-date, and communicate any changes to procedures, expectations, or standards across fulfillment team
Liaison for clients when assistance was needed
Generated reports detailing findings and recommendations.
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Worked different stations to provide optimal coverage and meet production goals.
Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Devised and implemented processes and procedures to streamline operations.
Service and Kitchen Team
Panda Express
Camp Pendleton, CA
03.2022 - 05.2022
Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
Operate cash registers to accept payments for food and beverages
Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
Inspect dining and serving areas to ensure cleanliness and proper setup
Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary
Order or requisition supplies and equipment for tables and serving stations
Assist with preparing and serving food and beverages
Hire, train, and supervise food and beverage service staff
Prepare cash receipts after establishments close, and make bank deposits
Administrative Assistant
Valdez Trucking
Diboll, TX
04.2012 - 04.2014
Use computers for various applications, such as database management or word processing
Create, maintain, and enter information into databases
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
Complete forms in accordance with company procedures
Conduct searches to find needed information, using such sources as the Internet
Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
Education
High School Diploma -
James Campbell High School
Ewa Beach, HI
06.2011
Skills
Leadership
Computer literacy
Time management
Communication skills
Performance monitoring
Performance improvement
Schedule management
Process improvement
Operations management
Production monitoring
Diversity and inclusion
Attention to detail
Timeline
Operations Fulfillment Team Lead
Nationwide Appraisal Network
05.2022 - Current
Service and Kitchen Team
Panda Express
03.2022 - 05.2022
Administrative Assistant
Valdez Trucking
04.2012 - 04.2014
High School Diploma -
James Campbell High School
Similar Profiles
JASMINE NEUBAUERJASMINE NEUBAUER
Appraisal Manager at Nationwide Appraisal NetworkAppraisal Manager at Nationwide Appraisal Network