Crystal Sanders
New Braunfels,TX
Summary
Hardworking employee with patient/customer care and service experience. Devoted to giving every patient/customer positive and memorable experience. I have a history of meeting company needs in a consistent and organized practices.
Knowledgeable in numerous areas of the medical field and am confident that i could bring value to your company and look forward to the journey god has for me next.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Christus Trinity Clinic
New Braunfels, TX
10.2020 - Current
- Created new patient accounts in EMR system as needed.
- Ensured accuracy of all data entered into computer system.
- Actively participated in team meetings and training sessions.
- Answered phones promptly in a professional manner.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Collaborated with other departments to ensure quality customer service was delivered.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Facilitated communication between patients, staff members, and third party payers.
- Assisted with scheduling outpatient appointments.
- Provided assistance to internal departments when needed.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Explained policies, procedures and services to patients.
- Collaborated with clinical and administrative staff to meet patient needs.
- Documented patient counters in hospital system and initiated follow-up actions.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Taught volunteers how to relate to guests, uphold patients' rights and respond to specific issues.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
Chiropractic Assistant
Stamps Chiropractic
New Braunfels, TX
02.2012 - 05.2018
- Organized office supplies and ordered new items when necessary.
- Prepared treatment rooms for patient visits by ensuring that all necessary supplies were available.
- Performed administrative tasks such as filing medical documents, answering phones and responding to emails.
- Ensured cleanliness of equipment used during treatments.
- Provided support to patients experiencing pain or discomfort before or after treatment sessions.
- Assisted chiropractors with treatments including applying hot and cold packs, ultrasound therapy or electrical stimulation.
- Maintained patient records and updated information in the electronic health record system.
- Monitored appointment schedules throughout the day to ensure proper flow of operations.
- Scheduled appointments for patients both in person and over the phone.
- Provided assistance with other duties as assigned by chiropractor or office manager.
- Accurately entered data into computer systems related to patient visits or treatments received.
- Input patient data into medical software and provided appropriate updates to records.
- Kept patient rooms clean between services and removed used linens for laundering.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
- Scheduled appointments for patients via phone and in person.
- Managed patient scheduling and maintained organized appointment calendars.
- Compiled and organized patient records, ensuring confidentiality and compliance.
- Performed patient intake procedures, including health history documentation.
- Assisted chiropractors in patient care, including setting up treatment rooms.
- Operated therapeutic equipment under chiropractor supervision.
- Trained new staff on office procedures and patient care techniques.
- Performed routine clinical tasks to support patients and doctors.
- Assisted back office patient processes to reduce office wait times.
- Positioned patients properly during examination or treatment for comfort and safety.
- Handled general office duties to support administrative staff during peak hours.
Medical Assistant/Front Desk Receptionist
Dr. Melissa Miskell and Keeli Stumbo OB/GYN
New Braunfels, TX
02.2008 - 08.2010
- Inspected equipment to ensure proper working order prior to use on patients.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Collected samples from patients for laboratory testing purposes.
- Registered new patients into practice management software program accurately entering demographic information.
- Provided assistance to medical staff in performing minor surgical procedures.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Cleaned and maintained medical equipment following procedures and standards.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Measured vital signs and took medical histories to prepare patients for examination.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Assisted back office patient processes to reduce office wait times.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Positioned patients properly during examination or treatment for comfort and safety.
- Prepared treatment rooms for patient examinations.
- Responded to customer inquiries via phone, email, and in person.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Signed for packages, recorded deliveries and distributed to personnel.
- Greeted customers, answered general questions and directed to appropriate locations.
Education
Registered/Certified Medical Assist/Phelobotomist - Medical Assisting
San Antonio College Of Medical Assistant
San Antonio02-2008
High School Diploma -
New Braunfels High School
New Braunfels, TX05-1996
Skills
- Multitasking and Organization
- Training Coordination
- Insurance Verification
- Appointment Scheduling
- Customer Service
- Registration management
- EMR
- Problem-Solving
- Registration and Admissions
- EMR Updating
- Relationship Building
- Call Screening
- System Updating
- Phone and Email Etiquette
- Information Collection
- Referral Coordination
- Patient Registration
- Team Leadership
Certification
Diploma-Medical Assistant 4-30-2008
Accomplishments
- High Academic Award -San Antonio College Of medical Assistant 10-16-2007
References
References available upon request.
Timeline
Patient Access Representative
Christus Trinity Clinic
10.2020 - Current
Chiropractic Assistant
Stamps Chiropractic
02.2012 - 05.2018
Medical Assistant/Front Desk Receptionist
Dr. Melissa Miskell and Keeli Stumbo OB/GYN
02.2008 - 08.2010
Registered/Certified Medical Assist/Phelobotomist - Medical Assisting
San Antonio College Of Medical Assistant
High School Diploma -
New Braunfels High School
Similar Profiles
Braydon RiceBraydon Rice
Medical Assistant at Christus Trinity Clinic (Formerly New Mexico Bone and Joint Institute)Medical Assistant at Christus Trinity Clinic (Formerly New Mexico Bone and Joint Institute)
Mandy HanwayMandy Hanway
Office Supervisor at Christus Trinity Clinic- Internal MedicineOffice Supervisor at Christus Trinity Clinic- Internal Medicine
Diyamon MartinDiyamon Martin
Medical Assistant at Christus Trinity ClinicMedical Assistant at Christus Trinity Clinic
Summer TempletonSummer Templeton
Ophthalmic Medical Technician at Christus Trinity Clinic DeHaven Eye CenterOphthalmic Medical Technician at Christus Trinity Clinic DeHaven Eye Center
Kendall HarmonKendall Harmon
Server/Trainer/Bartender at Pluckers Wing BarServer/Trainer/Bartender at Pluckers Wing Bar