Crystal Sansom
Burkburnett,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Delivers excellent client services while building and maintaining client relationships. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
12
12
years of professional experience
Work History
Client Care Supervisor
Caprock Home Health
Wichita Falls, TX
03.2022 - Current
- Responsible for oversite of daily care to clients assigned to caseload in PAS program.
- Enhance client satisfaction by promptly addressing concerns and providing effective solutions.
- Creating a welcoming environment for clients and PCAs by demonstrating empathy and understanding during interactions.
- Supervising of personal care attendants and their daily interactions and attendance with clients, as well as hiring, corrective action and termination of PCAs when necessary.
- Responsible for maintaining and keeping current and compliant client and PCA records.
- Providing prompt and detailed coordination of care with clients insurance and caseworkers in a timely manner.
- Providing backup services to clients in their home when needed.
Property Manager
Whener Multifamily
Texas
12.2021 - 03.2022
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Client Care Supervisor
Caprock Home Health
Wichita Falls, TX
07.2018 - 11.2021
- Responsible for oversite of daily care to clients assigned to caseload in PAS program.
- Enhance client satisfaction by promptly addressing concerns and providing effective solutions.
- Creating a welcoming environment for clients and PCAs by demonstrating empathy and understanding during interactions.
- Supervising of personal care attendants and their daily interactions and attendance with clients, as well as hiring, corrective action and termination of PCAs when necessary.
- Responsible for maintaining and keeping current and compliant client and PCA records.
- Providing prompt and detailed coordination of care with clients insurance and caseworkers in a timely manner.
- Providing backup services to clients in their home when needed.
Non-Nurse Field Supervisor
Outreach Home Health
Wichita Falls, TX
09.2016 - 06.2018
- Responsible for oversite of daily care to clients assigned to caseload in PAS program.
- Enhance client satisfaction by promptly addressing concerns and providing effective solutions.
- Creating a welcoming environment for clients and PCAs by demonstrating empathy and understanding during interactions.
- Supervising of personal care attendants and their daily interactions and attendance with clients, as well as hiring, corrective action and termination of PCAs when necessary.
- Responsible for maintaining and keeping current and compliant client and PCA records.
- Providing prompt and detailed coordination of care with clients insurance and caseworkers in a timely manner.
- Providing backup services to clients in their home when needed.
Patient Care Coordinator
Better Hearing/Connect Hearing Systems
Lawton Oklahoma
05.2012 - 04.2015
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Education
Administrative Assistance And Secretarial Science
Fairhaven Baptist Bible College
Chesterton, INPhlebotomy
U.S. Career Institute
Fort Collins, COHigh School Diploma -
Home School
Bangor, MI05.2006
Skills
- Strong leadership skills
- Strong organizational skills
- Strong written and oral communication skills
- Strong problem solving skills
- Client relationship building skills
- Empathy and compassion
- Proficient in Microsoft and Word programs
- Adaptability and flexibility
Accomplishments
Received employee of the quarter in 2023 at Caprock Home Health
Languages
Sign Language
Limited Working
Timeline
Client Care Supervisor
Caprock Home Health
03.2022 - Current
Property Manager
Whener Multifamily
12.2021 - 03.2022
Client Care Supervisor
Caprock Home Health
07.2018 - 11.2021
Non-Nurse Field Supervisor
Outreach Home Health
09.2016 - 06.2018
Patient Care Coordinator
Better Hearing/Connect Hearing Systems
05.2012 - 04.2015
Administrative Assistance And Secretarial Science
Fairhaven Baptist Bible College
Phlebotomy
U.S. Career Institute
High School Diploma -
Home School