Crystal Schellinger
Port Charlotte,FL
Summary
A creative and passionate professional that enjoys working within the community and helping others. Possesses strong problem solving skills and out of the box thinking.
Overview
19
19
years of professional experience
Work History
BILLING AND CLAIMS SPECIALIST
COMPREHENSIVE CHILDCARE ASSOCIATES
SARASOTA, FL
11.2018 - Current
- Post insurance payments to patient accounts.
- File appeals and disputes to insurance companies for claim denials.
- Enter new claims in system and verify codes are correct for submission.
- Work various reports regarding claims, patient information, and scheduling.
- Submit outstanding claims to collection agency.
- Assist patients with insurance issues.
- Schedule appointments, provide forms, and prepare charts for the next day.
- Check in and Check out patients.
- Manage phone communications for the practice.
- Analyze data as needed for future business needs.
STORE MANAGER
PET SUPERMARKET
03.2016 - 10.2018
- Provide World Class Service to all customers
- Ensure proper care of animals
- Promote and maintain a productive work environment
- Control Inventory, payroll, and other business expenses
- Set and achieve sales goals and key performance indicators
- Create and respond to emails
- Train, coach, and develop team
- Ensure merchandise is received properly and invoices are submitted on time
- Stock incoming freight
- Order products while staying within budget
- Perform resets when new product arrives
- Merchandise sale products and set new sale ads
- Maintain store and submit repair orders as needed.
ASSISTANT MANAGER II
TRACTOR SUPPLY
01.2015 - 03.2016
- Interim Store Manager
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Oversee Receiver and all aspects of receiving
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Train, coach, and develop team members.
INSURANCE CUSTOMER SERVICE REPRESENTATIVE
COMPREHENSIVE CHILDCARE ASSOCIATES
SARASOTA, FL
10.2012 - 03.2015
- Review insurance policy to determine coverage
- Prepare insurance claim forms or related documents and review them for accuracy
- Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data
- Post or attach information to claim file
- Transmit claims for payment or further investigation
- Contact insured or other involved persons to obtain missing information
- Calculate amount of claim
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- Hear and resolve complaints from customers or the public
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Receive payment and record receipts for services
- Schedule appointments and maintain and update appointment calendars
- Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.
ASSISTANT MANAGER
TRACTOR SUPPLY
09.2005 - 08.2013
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Oversee Receiver and all aspects of receiving
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Train, coach, and develop team members.
Education
Bachelor of Arts - Psychology
Saint Leo University
Saint Leo, FloridaAssociate of Arts - Business Management
State College of Florida
Bradenton, FL06.2004
Skills
- Excellent customer service skills
- Strong work ethic
- Goal Orientated
- Outside of the box thinking
- Can do attitude
- Excellent problem solving skills
- Creative
Timeline
BILLING AND CLAIMS SPECIALIST
COMPREHENSIVE CHILDCARE ASSOCIATES
11.2018 - Current
STORE MANAGER
PET SUPERMARKET
03.2016 - 10.2018
ASSISTANT MANAGER II
TRACTOR SUPPLY
01.2015 - 03.2016
INSURANCE CUSTOMER SERVICE REPRESENTATIVE
COMPREHENSIVE CHILDCARE ASSOCIATES
10.2012 - 03.2015
ASSISTANT MANAGER
TRACTOR SUPPLY
09.2005 - 08.2013
Bachelor of Arts - Psychology
Saint Leo University
Associate of Arts - Business Management
State College of Florida
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