Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Schoedel

Smithton,PA

Summary

Accomplished Patient Service Representative from UPMC, adept in HIPAA compliance and customer service, enhanced patient satisfaction through streamlined appointment scheduling and empathetic support. Leveraged medical terminology knowledge and office administration skills to improve operational efficiency. Demonstrated exceptional multitasking and organizational abilities, significantly reducing wait times and fostering positive patient experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Patient Service Representative

UPMC
05.2023 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used EPIC and Allscripts to schedule appointments.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Built and maintained positive working relationships with patients and staff.
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Patient Services Coordinator

Excela Health Medical Group
08.2016 - 05.2023
  • Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
  • Collected patient co-pay and issued receipt to confirm payment.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
  • Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
  • Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
  • Verified patient's insurance eligibility and benefits coverage.
  • Reduced wait times for patients through effective coordination of appointment schedules with providers.
  • Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.

Phlebotomist

Excela Health Westmoreland Hospital
05.2012 - 08.2016
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Reviewed patient records for accuracy and completeness.

Education

High School Diploma -

Yough Senior High School
Herminie, PA
06.1995

Skills

  • Customer Service
  • HIPAA Compliance
  • Insurance Verification
  • Medical terminology knowledge
  • Insurance verifying
  • Appointment Scheduling
  • Patient Intake
  • Medical insurance
  • Office Administration
  • Healthcare industry understanding
  • Phone and Email Etiquette
  • Problem-Solving
  • Multitasking and Organization
  • EMR Updating
  • Punctual and Hardworking
  • Administrative and Office Support

Timeline

Patient Service Representative

UPMC
05.2023 - Current

Patient Services Coordinator

Excela Health Medical Group
08.2016 - 05.2023

Phlebotomist

Excela Health Westmoreland Hospital
05.2012 - 08.2016

High School Diploma -

Yough Senior High School

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Crystal Schoedel