Crystal Schrum-Steelmon
Vale,NC
Summary
Dedicated Human Resources professional bringing 18 years of expertise in benefits administration, recruitment and staff development. Talented in bridging gaps between labor forces and management to achieve objectives. Driven and decisive with passion for building and retaining highly effective teams.
Overview
28
28
years of professional experience
Work History
Agency Human Resources Consultant II
North Carolina Department Of Health And Human Services
03.2020 - Current
- Work as part of the classification and compensation department approving and administering salary administration packets for the agency.
- Approve PA PCR for separations, new hires, transfer, salary adjustment, appointment changes. Initiate PA PCR when needed to assist facilities and divisions. Approve all OM PCR for the agency.
- Complete all OM spreadsheet submitted by facilities and divisions. Ensure the OM guidelines for BEST shared services are met, work with field to correct any errors in organization management guidelines and submit request to BEST.
- Serve as the People Admin Administrator for the agency and complete all job and employee justifications. Complete all security for People Admin system.
- Complete all security request for the agency ensuring that security policies are administered correctly. Serve on security audit team for the agency.
- Work on in the licensure department for DHHS to complete all DHHS educator hires, salary administration, and licensure. Work with NCDPI and Lic Sal to ensure that all DHHS educators are licensed and paid according to NCDPI. Complete the Lic Sal bump reports for all DHHS educators each year. Complete all DHHS educator legislative increase actions each year. Serve on the interpretation legislation team for educators.
- Complete credentialing for all DHHS Physicians, review applications for physicians, and work with field and DSOHF to ensure that Physicians meet DHHS qualifications. Manage all aspects of DHHS School Educators. Licensure, hiring packets, salary administration, classification.
- Participated on local and organization-wide committees that focused on projects that moved organization forward and towards meeting strategic goals.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
- Impacted enterprise performance via organizational transformation, enhanced personnel engagement and effective alignment of HR strategy with business goals.
Agency Human Resource Consultant II
North Carolina Department Of Health And Human Services
12.2017 - 03.2020
- Collect and analyze data for weekly, monthly, and quarterly DHHS HR reports. Gather metrics for the agency and report them in weekly agency meeting. Analyzing the report data to identify trends or needs for training in agency divisions of facilities. Review data with Human Resource Managers and employees and provide training to develop better processing skills for future actions and human resource policies and procedures.
- Organize and implement training curriculum for HR staff. Support HR managers and staff with policy and procedure interpretation. Assist the agency with policy revisions. Complete standard operating procedures for job tasks carried out by the HR facilities and divisions. Assist the classification and compensation department with packet approval when needed. Assist HR staff with the following systems Beacon, NEO GOV, People Admin, NC VIP, Doctor Credentialing and the OSHR/DHHS/BEST websites for HR policies and forms. Serve as the People Admin Administrator for the agency.
- Complete Beacon Security Request of all types for facility and division employees. Serve on the security audit team for the agency.
- Run HR time data reports to ensure time is being entered and approved correctly and on time. Serve as part of the Kronos team and Senior Leadership team. Serve as a member of the recruitment and vacancy metrics team to implement new plat forms for DHHS recruiting such as social media, movie ads, newspaper aids, and search local recruitment fairs. Run the Medical Registry report for the agency monthly to ensure compliance. Served on the team that created the credentialing process for physician compliance with the Division of State Operated Health Care Facilities.
- Complete the on boarding and training for new HR employees to learn policies and procedures of their position within the agency. Provide ongoing support and training with new employees or current employees to ensure proper HR policy and procedures were being performed as needed. Assist the agency Quality Assurance Department with Human Resource audits and completed peer audits and paperwork for the agency in the field. Created new hire actions forms for the agency.
- Complete special projects assigned by the agency to support both the Director of Human Resources and Assistant Directors of the agency achieve their goals for the agency, divisions, and facilities.
- Provided expert advice on navigating employment laws, regulations, and compliance requirements, ensuring client organizations remained up-to-date on best practices.
- Trained new Resource Consultants on company policies, procedures, and best practices, fostering a culture of continuous learning.
- Delivered customized workforce strategies to meet clients'' unique business needs, resulting in increased satisfaction and retention rates.
- Facilitated the onboarding process for new hires, ensuring all necessary paperwork was completed accurately and efficiently within required timeframes.
Supervisor, Human Resources
J Iverson Riddle Developmental Center
07.2015 - 12.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Posting of all vacant positions. Screen all applications for positions for minimum education and experience requirements along with knowledge skills and abilities. Work with hiring managers to create job posting and supplemental questions that best fit the job specifications and department. Work with hiring managers to create knowledge skills and abilities that seek out the most highly qualified applicants.
- Designed training for current and new applicants to better prepare them for the state application process. Attend and coordinate any job fairs related to employment at JIRDC. Experience providing job opportunity experience with applicants as well as facility experiences. Prepare and send all job notification to applicants. Complete NeoGov training with hiring managers.
- Complete pre employment testing with applicants and prepare pre employment paperwork. Supervise and train the recruitment coordinator.
- Experience providing employees with knowledge of the application process and requirements. Knowledge and experience working with JIRDC, DHHS, and OSHR policy and procedures.
- Worked with budget department to ensure salary administration budget was met.
- Complete and verify work schedule rule changes, position changes, and FLSA status. Complete monthly, daily and weekly reports from BEACON, NEO GOV, and Excel such as applicant tracking, promotional priority, veteran preference, equity analysis, vacancy management, and position management. Prepare all paperwork for hire packets, salary adjustments, and reallocations for DHHS/OSHR approval (Salary Qualification Worksheets, HR Action, Equity Analysis, Veterans Preference policy, analyst notes, verification of employment, promotional policy, FLSA worksheets and studies, and hire justifications.
- Experience working with the classification study for correct job classification and descriptions and served on the recruitment/classification team for DHHS.
- Experience reviewing job descriptions for accuracy. Training in approving and creating Beacon OM/PA Actions. Served on the recruitment and vacancy team for health care positions each week with administration. Completed all reports, employee letters, and accuracy control for the salary adjustment fund.
Recruitment Coordinator/Salary Administrator
J Iverson Riddle Developmental Center
01.2015 - 07.2015
- Conducted comprehensive phone interviews to pre-screen candidates, saving time for hiring managers in the interview process.
- Maintained open lines of communication throughout the entire recruitment process, fostering positive relationships with both candidates and clients.
- Developed strong relationships with hiring managers, understanding their requirements and providing tailored talent pipelines.
- Maintained candidate records using FIORI/BEACON and updated information accordingly.
- Posting of all vacant positions. Screen all applications for positions for minimum education and experience requirements. Work hiring managers to create job posting and supplemental questions that best fit the job specifications and department. Work with hiring managers to create knowledge skills and abilities that seek out the most highly qualified applicants.
- Attend and coordinate any job fairs related to employment at JIRDC. Experience providing job opportunity experience with applicants as well as facility experiences. Prepare and send all job notification to applicants.
- Complete NeoGov training with hiring managers. Complete pre employment testing with applicants and prepare pre employment paperwork. Experience providing employees with knowledge of the application process and requirements.
- Knowledge and experience working with JIRDC, DHHS, and OSHR policy and procedures. Complete monthly, daily and weekly reports from BEACON, NEO GOV, and Excel such as applicant tracking, promotional priority, veteran preference, equity analysis, vacancy management, and position management. Pre all paperwork for hire packets for DHHS/OSHR approval (SQW, HR Action, Equity Analysis, , verification of employment, and hire justifications. Complete all salary administration calculations by researching equity analysis, and qualifications.
- Work with hiring managers and budget to calculate salaries for all employees.
Recruitment Coordinator
Broughton Hospital
02.2012 - 01.2015
- Conducted comprehensive phone interviews to pre-screen candidates, saving time for hiring managers in the interview process.
- Maintained open lines of communication throughout the entire recruitment process, fostering positive relationships with both candidates and clients.
- Developed strong relationships with hiring managers, understanding their requirements and providing tailored talent pipelines.
- Maintained candidate records using FIORI/BEACON and updated information accordingly.
- Posting of all vacant positions for the hospital. Screen all applications for open positions for minimum and highly qualified requirements and refer applicants to the hiring managers for review and interviewing.
- Assist hiring managers in creating the best quality postings according to OSHR requirements and job description and needs of the facility. Review all minimum education and experience requirements to meet OSHR requirements as well as the knowledge, skills, and abilities to meet the facility job description. Assist hiring managers in creating supplemental questions that best fit the needs of their department in order to receive qualified and highly qualified applicants. Send all notifications to applicants. Assist applicants with the NEO GOV system. Conduct NEO GOV training for all hiring managers.
- Prepare weekly vacancy reports for Human Resource Director and conduct weekly vacancy meetings. Back up to salary administrator and benefits coordinator. Assisted with open enrollment each year.
- Complete on boarding for new hires to the facility. Complete new employee paperwork for drug testing and criminal background checks. Complete all pre employment paperwork for temporary employees. Work with the budget department to ensure all budget needs for salary administration is met.
- Complete salary qualification worksheets for all new temporary employees and manage and recruit vacant temporary positions.
- All other duties set forth by director.
HR Management System Specialist/Budget Analyst
Burke County Public Schools
06.2006 - 02.2013
- Provided exceptional support services to internal stakeholders by resolving technical issues quickly and accurately.
- Identified opportunities for process improvements by analyzing user feedback and monitoring key performance metrics closely.
- Conducted regular system audits, ensuring compliance with industry regulations and company policies.
- Troubleshot critical issues swiftly, maintaining a consistently high level of system performance and reliability.
- Input and manage all employee data. Post all open vacancies for the school system.
- Assistant in drug testing, criminal background checks, benefits, and salary administration with all employees. Salary justifications and increases. Employee recruitment for all positions.
- Attend all recruitment fairs at community colleges, universities, local events, and social media out reach programs.
- Coordinate all recruitment fairs, job fairs, learning labs for new and current employees. Verification of employment specialist, completed all verification paperwork. Employee contracts and completed licensure for Licensed Educators and other licensed staff. Yearly, monthly, quarterly, weekly reports for human resources and finance.
- Monitored budget codes for posting positions for overage and appropriate coding.
- Assisted administration with completing job descriptions for postings. Prepared allotment charts for the district.
- Completed reports for finance for budget balancing. Assisted with accounts payable. Balanced and managed the budget for human resources. Served part of the district budget analyst team.
Office Manger/Purchasing Manager
Synthron Inc
01.2005 - 06.2006
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Managed supplier relationships to ensure timely delivery of products and services.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Provided customer service to all vendors both ordering and receiving materials.
- Processed all shipping orders, bills, purchase orders, all prepared all paperwork for invoicing. Conducted daily meeting with all plant staff regarding orders and order status.
- Processed all MSDS information and conducted staff training.
- Completed all new employee paperwork for plant staff and conducted all pre employment, workers comp, and random drug testing.
- Served as the back up in customer service for three other companies we provided services for when employees where out.
- In charge of ordering all office and plant supplies.
- Received all customer complaint calls and provided customer service and provided solutions.
- Designed inventory training for all plant staff as well as MSDS structure training.
Veterinary Assistant
Healthy Petz Veterinary Clinic
10.1999 - 01.2005
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Administered medications to animals in treatment and documented changes in condition.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Answered owner animal health questions and advised on best care practices.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Collected patient biopsies and blood samples for laboratory analysis.
- Groomed and bathed animals to maintain hygiene and appearance.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
- Assisted senior staff with blood analyses and physical assessments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Fostered positive relationships clients staff vendors community members promote collaborative inclusive atmosphere professional growth.
Veterinary Assistant
Maiden Small Animal Veterinary Clinic
12.1995 - 10.1999
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Administered medications to animals in treatment and documented changes in condition.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Answered owner animal health questions and advised on best care practices.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Collected patient biopsies and blood samples for laboratory analysis.
- Groomed and bathed animals to maintain hygiene and appearance.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
- Assisted senior staff with blood analyses and physical assessments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Fostered positive relationships clients staff vendors community members promote collaborative inclusive atmosphere professional growth.
Education
High School Diploma -
Bandys High School
Catawba, NC05.1997
Skills
- HR policies and procedures
- Recruitment and retention strategies
- HR analytics
- Diversity and Inclusion
- Interviewing
- Payroll Management
- Recruitment and selection
- Onboarding
- Recruitment Strategies
- Benefits Administration
- Records Management
- Project Collaboration
- Onboarding and Orientation
- Recruitment
- Job Analysis
- Succession Planning
- Compensation and benefits
Timeline
Agency Human Resources Consultant II
North Carolina Department Of Health And Human Services
03.2020 - Current
Agency Human Resource Consultant II
North Carolina Department Of Health And Human Services
12.2017 - 03.2020
Supervisor, Human Resources
J Iverson Riddle Developmental Center
07.2015 - 12.2017
Recruitment Coordinator/Salary Administrator
J Iverson Riddle Developmental Center
01.2015 - 07.2015
Recruitment Coordinator
Broughton Hospital
02.2012 - 01.2015
HR Management System Specialist/Budget Analyst
Burke County Public Schools
06.2006 - 02.2013
Office Manger/Purchasing Manager
Synthron Inc
01.2005 - 06.2006
Veterinary Assistant
Healthy Petz Veterinary Clinic
10.1999 - 01.2005
Veterinary Assistant
Maiden Small Animal Veterinary Clinic
12.1995 - 10.1999
High School Diploma -
Bandys High School
Similar Profiles
Aminah KeysAminah Keys
Public Health Educator Il at North Carolina Department of Health and Human ServicesPublic Health Educator Il at North Carolina Department of Health and Human Services
MELODIE D. FORDMELODIE D. FORD
Training and Curriculum Specialist at North Carolina Department of Health and Human ServicesTraining and Curriculum Specialist at North Carolina Department of Health and Human Services
La'Diamond KellyLa'Diamond Kelly
Application Specialist at North Carolina Department Of Health And Human ServicesApplication Specialist at North Carolina Department Of Health And Human Services