Summary
Overview
Work History
Education
Skills
Certification
Timeline
Technical Skills
Other Skills
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Crystal S. Coles, MBA

Glenolden,PA

Summary

Facilities management professional with strong track record in overseeing large-scale projects and ensuring operational efficiency. Adept at team collaboration, delivering results, and adapting to changing requirements. Demonstrated skills in project planning, vendor coordination, and compliance with safety regulations. Known for reliability, problem-solving abilities, and effective communication.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Facilities Project Manager

Temple University
02.2023 - 07.2025
  • Collaborated with cross-functional teams on space planning initiatives, optimizing facility layouts for maximum productivity.
  • Facilitated effective communication between team members, fostering a collaborative work environment conducive to successful project outcomes.
  • Led all renovation projects throughout the HSC Campus, meet with requestor to clarify scope of work, solicit bids, prepared estimates, present estimates to requestor for approval, and managed the project until completion.
  • Façade Management: managed compliance with the city façade inspection ordinance, requisition annual façade inspections, coordinate façade repairs based on the estimated budget.
  • Paved Surfaces: managed paved surface (asphalt, concrete, natural stone, cast stone, paver, steps, etc.) maintenance program to identify hazards and deteriorated and non-compliant surfaces, requisition inspections, design repairs/replacement including garages and roofs.
  • Vendor Management: managed vendor relationships to secure high-quality services at competitive prices, contributing to overall project success.
  • Established strong working relationships with key stakeholders across various departments to facilitate smooth project execution.
  • Managed hospital construction projects to ensure renovations are Department of Health compliant.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Oversaw contract negotiations with external service providers, ensuring favorable terms that aligned with project objectives and budgets.

Facilities Coordinator

Passage Bio
06.2021 - 02.2023
  • Responded to all facility inquires and complaints, assessed problems, and took corrective action.
  • Streamlined inventory management for maintenance supplies, reducing unnecessary expenditures.
  • Created work orders and assigned work orders to the engineering staff, subcontractors, and vendors.
  • Managed subcontractors effectively while following up on their work ensuring successful completion according to project timelines.
  • Maintained accurate records of equipment warranties, service agreements, and necessary documentation to ensure prompt resolution of issues when needed.
  • Communicated frequently with client, landlords, and vendors to resolve issues and provide project status updates.
  • Supported local IT resources in the management of site servers, onboarding equipment, and IT infrastructure.
  • Supervised work being performed to ensure standards are met and maintained.
  • Coordinated New Hire on boarding process from a facilities perspective. Provided new hires with all necessary office needs.
  • Served as liaison with departments regarding Facilities; Human Resources, Business Technology and other Business Operations matters.
  • Facilitated workspace reconfigurations to support team expansions and project requirements.
  • Communicated with general managers and facility teams regarding upcoming repairs and projects.
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.

Facilities Manager

Frontline Education
08.2020 - 12.2020
  • Coordinated and responded to Service Desk Tickets for facility requests.
  • Maintained security badge system(s), including provisioning and de-provisioning access cards for nine locations.
  • Responsible for making building upgrades to be COVID 19 compliant by providing PPE, protective seating arrangements, additional measures in correspondence to safety compliance.
  • Coordinated space planning efforts to optimize facility usage and accommodate changing business needs.
  • Collaborated with stakeholders to develop capital improvement plans that aligned with organizational goals and budgets.

Office Manager/Facilities Coordinator

SSH Real Estate
05.2017 - 01.2020
  • Supported senior leadership in operations, logistics, and project initiatives.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Ensured a productive and organized work environment across all departments.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.

Education

Master of Business Administration -

DEVRY UNIVERSITY, Keller School of Business and Management
01.2015

Bachelor of Arts - Adult Organizational Development

TEMPLE UNIVERSITY
01.2012

Skills

  • Project Lifecycle Management
  • Vendor and Project Oversight
  • Capital Improvements
  • Budgeting and Cost Control
  • OSHA Safety Compliance (30-Hour Certified)
  • Construction and Facilities Operations
  • Strategic Space Planning
  • Team Leadership and Communications

Certification

OSHA 30 Certified

Timeline

Facilities Project Manager

Temple University
02.2023 - 07.2025

Facilities Coordinator

Passage Bio
06.2021 - 02.2023

Facilities Manager

Frontline Education
08.2020 - 12.2020

Office Manager/Facilities Coordinator

SSH Real Estate
05.2017 - 01.2020

Bachelor of Arts - Adult Organizational Development

TEMPLE UNIVERSITY

Master of Business Administration -

DEVRY UNIVERSITY, Keller School of Business and Management

Technical Skills

Microsoft Office Suite, Rattle, Visio, Yardi, Concur, Cerdaac, Share Point, Adobe Pro, Blue Beam

Other Skills

Strong written and verbal skills, critical thinker, problem solver, and project management.

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