Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Crystal Scott

Orlando,FL

Summary

Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.

Overview

9
9
years of professional experience

Work History

Office Manager

Aspen Dental
06.2020 - 07.2023
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills of approximately 20 employees.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Managed office operations while scheduling appointments for department managers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established team priorities, maintained schedules and monitored performance.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Reported to senior management on organizational performance and progress toward goals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Identified issues, analyzed information and provided solutions to problems.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.
  • Treatment Consultations
  • Exceeded and maintained company revenue

Treatment Plan Coordinator

Aspen Dental
07.2019 - 06.2020
  • Supported healthcare providers in delivering high-quality care through thorough preparation of required documents, materials, and resources before appointments.
  • Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
  • Collaborated with store manager to maintain daily operations.
  • Ensured accurate documentation of treatment plans by meticulously reviewing patient records and collaborating with healthcare teams.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Upheld confidentiality standards by diligently adhering to HIPAA regulations and maintaining privacy of patient information.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Maintained a professional atmosphere in office by enforcing policies, addressing conflicts, and training staff members on best practices.
  • Increased patient retention rates through provision of exceptional customer service and prompt resolution of concerns.
  • Demonstrated commitment to excellent patient care by consistently following up on treatment progress, addressing concerns, and providing support as needed.
  • Reduced wait times for patients by effectively managing schedules and optimizing appointment allocation.
  • Scheduled dental procedures, managed pre-certifications and verified insurance coverage.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Acted as main point of contact for patients and doctors by closely reviewing medical charts and maintaining high levels of communication.
  • Contributed to revenue growth by identifying opportunities for upselling services or recommending additional treatments based on patient needs.
  • Reduced errors in treatment plans by thoroughly reviewing documents and collaborating with healthcare providers to ensure accuracy.
  • Worked with patients to schedule tests and procedures.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Assistant Office Manager/Consultant

Aspen Dental
10.2015 - 07.2019
  • Reported to senior management on organizational performance and progress toward goals.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
  • Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
  • Played a key role in developing an effective employee training program, which led to an increase in overall staff competency.
  • Collaborated closely with other departments in order to achieve shared goals efficiently.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
  • Worked effectively in fast-paced environments.
  • Gained strong leadership skills by managing projects from start to finish.
  • Temporarily provided coverage to offices that were understaffed or needed time off
  • Treatment consultations
  • Assisted with finding financial assistance

Patient Service Representative/Dental Insurance Coordinator

Aspen Dental
10.2014 - 10.2015
  • Verified insurance eligibility and coverage for patients.
  • Balanced deposits and credit card payments each day.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Assisted patients in filling out check-in and payment paperwork.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Built and maintained positive working relationships with patients and staff.
  • Facilitated communication between patients and various departments and staff.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Education

Associate of Science - Health Administration

Ultimate Medical Academy - Clearwater
Clearwater, FL

High School Diploma -

North Marion High School
Citra, FL
05.2007

Skills

  • Training and coaching
  • Schedule Management
  • Interpersonal Relations
  • Budget Management
  • Staff hiring
  • Team Leadership
  • Staff Management
  • Work Planning and Prioritization
  • Staff Development
  • Excellent multi-tasking ability
  • Business Administration
  • Employee Coaching and Mentoring
  • Workflow Optimization
  • Negotiation and Conflict Resolution
  • Customer Service
  • Onboarding and Orientation
  • Office Management
  • Team Development
  • Organizational Skills
  • Managing Operations and Efficiency
  • Goal Setting
  • Decision-Making
  • Hiring and Training

Accomplishments

  • Recognized by management as a part of the Aspen Dental Southeast Elite program 2 quarters in a row.
  • Ranked in the top 20% of office managers in the company
  • Volunteered for Day of Service, providing free treatment to veterans on numerous occasions.

Timeline

Office Manager

Aspen Dental
06.2020 - 07.2023

Treatment Plan Coordinator

Aspen Dental
07.2019 - 06.2020

Assistant Office Manager/Consultant

Aspen Dental
10.2015 - 07.2019

Patient Service Representative/Dental Insurance Coordinator

Aspen Dental
10.2014 - 10.2015

Associate of Science - Health Administration

Ultimate Medical Academy - Clearwater

High School Diploma -

North Marion High School

Similar Profiles

CREATE PROFILE
Crystal Scott