Crystal Scott
Eligibility Program Specialist II
Ewing,NJ
Summary
Professional with over 5 years of customer service experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Program Eligibility Specialist II
Child Care Connection
12.2023 - Current
- Reduced processing times by creating efficient workflows for managing high-volume applications during peak periods.
- Conducted thorough program application reviews, ensuring accurate determination of eligibility status for clients.
- Handled sensitive client information with discretion and confidentiality, adhering to strict privacy regulations at all times.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Resolved discrepancies with client applications to verify eligibility. Processed and certified documents for accuracy and compliance with government regulations.
- Assisted clients with completion of applications and paperwork.
Health Benefits Coordinator / Customer Experience Associate
Conduent, NJ Family Care
09.2019 - 12.2023
- Executes routine inbound and outbound call center activities concerning the business services. Answered questions about eligibility determinations and application status.
- Used a standard script for calls and noted each case with information based on call. Provided customer with appropriate standard information requested.
- Ascertains nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution.
- Derives all necessary information from customer to update database. Understands when to seek help and/or escalate to a more senior role.
Clerk Typist
Rescue Mission
01.2017 - 09.2020
- Fill and store documents in a way that was easily accessible. Use data entry device such as scanners and copy machines. Order and manage office supplies.
- Sort and distribute mail. Address envelopes and prepared envelope labels.
- Provided diverse clerical support to business personnel. Answered emails and routed incoming calls and took messages when personnel were unavailable.
Supervisor/Manager
Eurest
11.2015 - 09.2019
- Place orders for merchandise, food, and beverages.Take phone orders for large parties and events.
- Count inventory for stock room, refrigerators, and freezer. Count safe and cash registers.
- Maintain employee records, train, schedule and discipline employees.
- Provided outstanding customer service by greeting customers and suggesting menu items. understanding customer needs and resolving customer complaints.
- Efficiency making sandwiches, slicing meats and
- Managed team of employees, overseeing hiring, training and professional growth of employees. Exceeded goals through effective task prioritization and great work ethic.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Assistant Store Manager
The Walking Company
08.2016 - 01.2017
- Supervised employees to complete tasks and achieve goals in the absence of store management.
- Managed sales floor, answered guest concerns, and coached employees.
- Opened and closed the store following proper procedures documented in the opening and closing checklist. Ensured that registers are properly opened and closed, doors are opened and locked and alarms are set correctly.
- Confirmed that deposit slips, envelopes and deposit bags are correctly filled out and discrepancies are reconciled and cleared by accounting.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma - undefined
Trenton Central High School
Trenton, NJ 09.2003 - 05.2007
Skills
- Microsoft Office Suite
Attention to Detail
Application coordinating
Eligibility determinations
Explaining benefits
Documentation and reporting
Customer support
Logging call information
Gathering information
Inbound phone calls
Cash Handling
Answering questions
Verbal and written communication
Call center operations
Timeline
Program Eligibility Specialist II
Child Care Connection
12.2023 - Current
Health Benefits Coordinator / Customer Experience Associate
Conduent, NJ Family Care
09.2019 - 12.2023
Clerk Typist
Rescue Mission
01.2017 - 09.2020
Assistant Store Manager
The Walking Company
08.2016 - 01.2017
Supervisor/Manager
Eurest
11.2015 - 09.2019
High School Diploma - undefined
Trenton Central High School
09.2003 - 05.2007
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