Crystal Scruggs-burts
Indianapolis,IN
Summary
My name is Crystal. I'm currently looking for employment in health care.
I want to go to school for an LPN, and would love to use my CNA certification while in school. I've been taking care of people for as long as I can remember. Graduated high-school class of 2025. I recently completed a CNA course through Hardon education with 105 clinical hours I received through University Height Nursing home. I've developed excellent customer service and skills in fast-paced environment. Demonstrated reliability and efficiency in managing transactions and resolving customer inquiries. Seeking to transition into new field where these transferable skills can be utilized and further developed.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Five guys
07.2025 - Current
Handler
FedEx
06.2025 - 10.2025
- I worked input unloading freight.
- Coordinated inventory management processes, maintaining accurate records and minimizing discrepancies.
- Trained new handlers on safety protocols and operational procedures to enhance team performance.
- Operated material handling equipment to ensure efficient movement of goods within facility.
Sales Associate
Kroger
01.2024 - 02.2025
- Assisted customers in selecting products, enhancing shopping experience and satisfaction.
- Maintained knowledge of product features and promotions to provide informed recommendations.
- Processed transactions efficiently, ensuring accuracy and compliance with store policies.
- Collaborated with team members to achieve sales targets and improve store performance.
Front end cashier/sco
Kroger
04.2024 - 02.2025
- Provide excellent customer service as a Lead Cashier and while managing self-check out
- Train new cashiers as a team leader, on cashier register and self checkout processes
- Oversee customer education on Kroger app, including installation & use of digital discounts or weekly ads
- Developed and maintained relationships with customers and vendors
- Manage in-store operations to ensure the flow of customers remain moving as expected
- Engaging with regular customers
- Maintained a healthy and safe business environment for customers and all staff
Front end cashier
Qdoba
07.2023 - 11.2023
- Provided great customer service while creating bowls for customers.
- Learned better ways to manage time management.
- Helped maintain a clean environment.
- Delivered exceptional customer service by efficiently managing orders and ensuring satisfaction.
Team member
McAlister's
02.2023 - 05.2023
- Provided good customer service while working the register.
- Helped maintain a clean lobby.
- Brought meals to customers that were seated.
- Assisted in food preparation and presentation, adhering to safety and health standards to uphold quality control.
Education
High school -
Pike
Indianapolis, IN06-2025
Skills
- Leadership and training
- Proven leader and trainer I work well in groups to make sure that goals are achieved I am understanding and easy to work with
- Communication
- I have effective communication and am respectful to my peers and coworkers I respond well to constructive criticism
- Quick learner
- Strong work ethic
- Excellent customer service
- Patience and empathy
- Relationship building
- Outgoing personality
- Conflict resolution
- Reliable and punctual
- Creative problem solving
Certification
- CNA - Certified Nurse Assistant certified IVY TECH.
Timeline
Five guys
07.2025 - Current
Handler
FedEx
06.2025 - 10.2025
Front end cashier/sco
Kroger
04.2024 - 02.2025
Sales Associate
Kroger
01.2024 - 02.2025
Front end cashier
Qdoba
07.2023 - 11.2023
Team member
McAlister's
02.2023 - 05.2023
High school -
Pike