Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Searcy

Greenbrier,Tennessee

Summary

Disciplined professional experienced in document management and time management. Offers skills in recordkeeping, knowledge of information security practices and background in office standards. Looking to put knowledge and abilities to good use in clerical position focused on information and document oversight. Experienced professional focused on meeting or exceeding objectives seeking Customer Service Representative position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Results-driven professional seeking position as Customer Service Representative. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures. Dedicated 911 Dispatcher offering 8 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of Nashville, TN. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Certified Emergency Dispatcher offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking position. Offering excellent communication and good judgment.

Overview

24
24
years of professional experience

Work History

911 Dispatcher

Metro Nashville Emergency Communication Center
Nashville, TN
02.2014 - Current
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Read system maps and caller information, and documented details in system.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Answered calls from automatic routing system and took basic information from callers.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Reduced risks and emergency response issues by observing public safety field units.

Optometric Assistant

Vision Works Corp
Nashville, TN
02.2006 - 12.2012
  • Scheduled appointments, handled referrals and ordered supplies for optometric practice.
  • Administered visual acuity tests, glaucoma screening and Keratometry and communicated findings to doctor.
  • Took medical histories and reported current concerns from patients prior to physical exam by optometrist.
  • Helped patients with optical selections and dispensing to facilitate customer service.
  • Explained processes and operated equipment for vision testing.
  • Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Oriented and trained new staff on proper procedures and policies.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.

Customer Service Associate

Toyota Motor
Nashville, TN
05.2010 - 09.2012
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.

Front End Supervisor

Home Depot
Hendersonville, TN
05.2007 - 05.2010
  • Monitored cash drawers in checkout stations to verify adequate cash supply.
  • Offered credit applications to customers, cross-selling and converting out of customers into cardholders.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Promoted importance of security and customer tracking to minimize store losses.
  • Strategically scheduled team members to maintain optimal staffing at all times.

Sales Floor Associate

Target
Nashville, TN
02.2005 - 01.2008
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Education

High School Diploma -

Northwest High School
Clarksville, TN
05.2003

Skills

  • Dispatch Coordination
  • Service Delivery
  • Cross-Departmental Teamwork
  • Efficient Service
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • POS Systems and Ordering Platforms
  • Courteous with Strong Service Mindset
  • Order and Refund Processing
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Responding to Difficult Customers
  • Call Documentation
  • Customer Service and Assistance
  • Telephone Management
  • Inbound and Outbound Calling
  • Active Listening
  • Answering Customer Questions
  • Time Management

Timeline

911 Dispatcher

Metro Nashville Emergency Communication Center
02.2014 - Current

Customer Service Associate

Toyota Motor
05.2010 - 09.2012

Front End Supervisor

Home Depot
05.2007 - 05.2010

Optometric Assistant

Vision Works Corp
02.2006 - 12.2012

Sales Floor Associate

Target
02.2005 - 01.2008

High School Diploma -

Northwest High School
Crystal Searcy