Crystal Seepersaud
South Richmond Hill,New York
Summary
Disciplined individual skilled in collecting and verifying patient demographic and insurance information and preparing and maintaining medical records. Proficient in using medical terminology and classifying diagnostic procedures, treatments and medications. Dedicated to providing highest quality care to patients.
Overview
6
6
years of professional experience
Work History
Medical Billing Administrator
ADO Billing Services
06.2022 - Current
- Assisted in training new staff members on medical billing procedures and software systems, contributing to a cohesive team environment.
- Negotiated favorable payment terms with insurance carriers, resulting in improved reimbursement rates for the practice.
- Ensured timely payments, submitting clean claims to various insurance companies within established deadlines.
- Contributed to higher patient satisfaction rates by promptly addressing and resolving billing inquiries or disputes.
- Minimized errors, conducting thorough audits of patient accounts and rectifying discrepancies as needed.
- Increased efficiency by regularly updating and maintaining provider credentialing information with insurance carriers.
- Collaborated with healthcare providers to obtain necessary documentation for accurate billing of services rendered.
- Maintained patient confidentiality, adhering to HIPAA regulations while managing sensitive medical information.
- Provided exceptional customer service, addressing patient concerns promptly and professionally while maintaining a positive attitude.
- Liaised between patients, insurance companies, and billing office.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Filed and updated patient information and medical records.
- Verified accuracy of patient information in medical records.
- Researched and resolved medical record discrepancies.
- Assisted in training new staff on medical record processing and filing procedures.
Pharmacist Assistant
Crown Heights Pharmacy
04.2020 - 05.2022
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Received, processed and entered prescription orders into pharmacy databases.
- Maintained a clean and organized work environment, adhering to strict hygiene protocols for optimal patient care.
- Improved patient outcomes by providing accurate medication and dosage information to the pharmacist.
- Ensured proper medication storage, maintaining optimal inventory levels for efficient pharmacy operations.
- Developed strong relationships with patients and healthcare providers through clear communication and empathy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Prepared bills for clients and submitted required paperwork to insurance companies.
- Distributed medicine and supplements from stock containers to correct packages.
- Requested updated prescriptions and medical information from physicians.
- Assisted pharmacists in compounding specialized medications for individual patient needs as required.
- Reduced wait times for customers by streamlining the prescription filling process.
- Merchandised over-the-counter goods and rotated stock.
- Supported operations with filing, copying and faxing.
Airline Customer Service Agent
Caribbean Airlines
11.2018 - 03.2020
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Streamlined check-in processes for faster service, resulting in reduced wait times.
- Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
- Adapted communication style based on each individual''s needs, providing clear instructions for non-native English speakers or those requiring additional support.
- Educated passengers on safety protocols throughout their journey, enabling them to feel secure during the flight.
- Processed ticket sales accurately, ensuring correct fare calculations and efficient booking procedures were followed.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Provided follow through on all calls with confirmations and dissemination of requested information.
Education
Bachelor of Science - Health Information Management
Bryan University
Tempe, AZ05-2026
Skills
- ICD-10 knowledge
- Organizational growth
- Claims processing proficiency
- HIPAA compliance
- Teamwork
- Data security procedures
- Records management
- Accounts receivable
Timeline
Medical Billing Administrator
ADO Billing Services
06.2022 - Current
Pharmacist Assistant
Crown Heights Pharmacy
04.2020 - 05.2022
Airline Customer Service Agent
Caribbean Airlines
11.2018 - 03.2020
Bachelor of Science - Health Information Management
Bryan University
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