Crystal Segura
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
7
7
years of professional experience
Work History
Receptionist Clerk
H & H Group, LLC
02.2021 - 05.2023
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Answered central telephone system and directed calls accordingly.
- Maintained visitor log for entering and leaving facility for security purposes.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Call Center Customer Service Representative
Select Staffing Agency
10.2016 - 02.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Options For Youth San Gabriel
Pomona, CA05.2010
Skills
- Call Answering and Routing
- Professional Communication
- Customer Inquiries
- Verbal and Written Communication
- Membership Registrations
- Telephone Skills
- Appointment Booking
- Organization and Efficiency
- Making Appointments
- Mail Preparation and Sorting
- Security Awareness
- Patient Reception
- Email Correspondence
- Visitor Screening
- Mail Handling
- Office Reception
- Data Inputting
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Receptionist Clerk
H & H Group, LLC
02.2021 - 05.2023
Call Center Customer Service Representative
Select Staffing Agency
10.2016 - 02.2019
High School Diploma -
Options For Youth San Gabriel
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