Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Crystal Seledon

Houston

Summary

Bilingual Certified Medical Assistants offering over 4 years of experience in fast-paced settings who can work back and front office. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills to contribute the growth of the company.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

WellMed At Gulfgate
01.2020 - Current
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointment.
  • Document vital signs (triage patients) and collect medical history for patients in clinic.
  • Prepare and administer injections/vaccines to alleviate patient symptoms.
  • Assists physicians with small procedures and ensuring comfort for patient outcome (WWE and wound cleaning)
  • Perform ear lavage's, EKG, spirometrys, strep, flu and covid-19 tests.
  • Organize, stock, sanitized examination rooms and medical equipment for proper patient care.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Answer any incoming phone calls (schedule appointments, take messages for providers, answer patients medical questions, speak with pharmacy's and specialist offices)
  • Call patients in a timely matter to inform of labs/imaging results, while performing other duties as assigned.


Patient Service Representative

Medicorp
06.2018 - 01.2020
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Assisted with onboarding new patients and securing paperwork completion.
  • Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
  • Verified insurance eligibility and coverage for patients.
  • Took copayments and compiled daily financial records.
  • Filed and maintained patient records in accordance with HIPAA regulations.

Education

High School Diploma -

South Houston High School
South Houston, TX
06.2018

Skills

  • Electronic Health Records
  • Medical Terminology
  • HIPAA Compliance
  • Patient Documentation
  • Medical Billing and Coding
  • Customer Service
  • Fluent in Spanish and English
  • CPR
  • Inventory and Supply Management
  • Phlebotomy
  • Payment Collection
  • Data Entry

Certification

CMA - Certified Medical Assistant

CPR Training

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Certified Medical Assistant

WellMed At Gulfgate
01.2020 - Current

Patient Service Representative

Medicorp
06.2018 - 01.2020

High School Diploma -

South Houston High School

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Crystal Seledon