Crystal Selma
Belleville,MI
Summary
Compassionate caregiver with over 11 years of informal experience in a family-run group home, dedicated to providing essential support to elders and individuals in need. Expertise in communication and organization fosters trustful relationships, ensuring clients receive compassionate care tailored to their unique needs. Proven ability to adapt quickly to new tasks while maintaining dependability in physically demanding situations. Strong organizational and multitasking skills, honed in a fast-paced hospitality environment, are ready to make a positive impact in a new role that values reliability and attention to detail.
Overview
4
4
years of professional experience
Work History
Housekeeper
Hampton Inn & Suites By Hilton
07.2024 - 08.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Handled requests for extra linens, toiletries and other supplies.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
McDonalds Crew Trainer
McDonald's-Belleville, MI
12.2023 - 02.2024
- I worked at McDonald's on two separate occasions, with a brief break during which I attended a distant college. My gap in employment led to my records being updated, but I returned to contribute my skills and reliability to the team during my break.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
McDonalds Crew Member
McDonald's-Belleville, MI
09.2021 - 08.2023
- Held multiple roles including cashier, crew trainer, maintenance, food handling, food maintenance and distribution, and customer service, excelling in multitasking and teamwork.
- Worked front counter, drive-thru, and other service areas, taking orders, preparing meals, and collecting payments.
- Operated cash register to ring up final bills, process various forms of payment, and keep drawer balanced.
- Demonstrated strong multitasking abilities by handling multiple orders simultaneously without compromising quality or efficiency.
- Ensured accurate order fulfillment with diligent attention to detail while assembling meals and documenting special requests.
- Readied take-out orders with appropriate condiments, silverware, and napkins, boosting customer satisfaction.
- Brewed coffee and tea, changed out drink station syrups, and completed milkshakes and ice cream desserts.
- Prepared sandwiches and replenished serving stations with fresh food, condiments, and beverages.
- Maintained cleanliness and sanitation of kitchen, counter, dining areas, and food prep stations.
- Cleaned spills, wiped down tables, restocked stations, and loaded dishwasher or hand-washed dishes, pans, and utensils.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Improved customer satisfaction by greeting guests, addressing concerns promptly and professionally, and meeting quality expectations.
- Boosted repeat customer rates by providing friendly and engaging service at the register and throughout the restaurant.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours and streamlining drive-thru operations.
- Collaborated with team members to complete orders and assisted in maintaining a positive team environment during rush periods.
- Supported training of new crew members on procedures, customer service, and sales techniques, leading to more efficient onboarding.
- Enhanced team productivity by maintaining a clean and organized workspace and preparing workstations before peak hours.
- Became familiar with products to answer questions and make suggestions, increasing sales of promotional items.
- Contributed to first-place wins in McDonald's daily competitions while on shift through strong performance and teamwork.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Secretary
Belleville High School-Belleville, MI
09.2021 - 05.2022
- Served as a school secretary for half the school day, assisting students, teachers, and staff with various needs.
- Managed filing system, entered data, and completed other clerical tasks.
- Maintained electronic filing systems and categorized documents.
- Maintained an up-to-date database of student records, safeguarding confidential information while ensuring easy access when needed.
- Improved staff productivity by handling routine inquiries, allowing teachers more time to focus on educational objectives.
- Managed reception area, creating a welcoming atmosphere for students, parents, and visitors.
- Supported a positive educational atmosphere by resolving student concerns with empathy and professionalism.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Supported class and club projects with efficiency and attention to detail.
- Supported learning environment by distributing educational materials and resources to teachers and students.
- Experience included organizing and shelving books, delegating students, and helping with classroom needs.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry.
Secretary
Ikandy9/20-Belleville, MI
01.2021 - 09.2021
- Handled front desk duties in a cosmetology and esthetics setting, including scheduling appointments, managing payments, and keeping operations running smoothly.
- Maintained organized records and managed sensitive information with discretion and professionalism.
- Took initiative to restock supplies and monitor inventory needs to keep the workspace efficient.
- Delivered excellent customer service by responding quickly to inquiries and resolving issues with care and professionalism.
- Built strong relationships with clients by following up on appointments and going the extra mile to accommodate special requests.
- Helped promote a positive image of the business through clear, friendly communication with both clients and team members.
- Helped foster a collaborative work environment by consistently supporting team members with daily responsibilities and stepping in during busy periods.
- Contributed to team morale by organizing staff activities and creating a more enjoyable workplace.
- Took initiative to assist with special projects and tasks beyond regular duties, showing flexibility and a willingness to contribute wherever needed.
- Identified areas for improvement in daily operations, communication, and recordkeeping, and suggested changes to enhance efficiency and service quality.
Education
University - Nursing
Eastern Michigan University
Ypsilanti, MICollege - Nursing
Saginaw Valley State University
Saginaw, MI05-2028
Skills
- Exceptional time management and multitasking abilities
- Detail-oriented with strong organizational skills
- Professional, courteous, and focused under pressure
- Excellent oral and written communication
- Fluent in English
- 4 years of customer service experience
- Skilled in conflict resolution and client relations
- POS system proficiency
- Sales experience with a focus on customer satisfaction
- Experienced in janitorial work, housekeeping, and room preparation
- Skilled in surface disinfection, bathroom cleaning, mopping, sweeping, and vacuuming
- Knowledge of safety protocols and basic maintenance
- Guest amenity and towel replenishment expertise
- 3 years of food service and food handling experience
- Meal preparation expertise
- Senior care, assisted living, and caregiving experience
- Physically strong and capable of supporting daily care routines
- Strong team player with a collaborative mindset
- Regularly assisted coworkers with tasks and special projects
- Contributed to a positive work environment through reliability and hard work
Languages
English - Fluent
Timeline
Housekeeper
Hampton Inn & Suites By Hilton
07.2024 - 08.2024
McDonalds Crew Trainer
McDonald's-Belleville, MI
12.2023 - 02.2024
McDonalds Crew Member
McDonald's-Belleville, MI
09.2021 - 08.2023
Secretary
Belleville High School-Belleville, MI
09.2021 - 05.2022
Secretary
Ikandy9/20-Belleville, MI
01.2021 - 09.2021
University - Nursing
Eastern Michigan University
College - Nursing
Saginaw Valley State University
Additional Information
- Eager to learn and quick to pick up new skills.
- Reliable and committed to maintaining a strong work ethic.
- Comfortable working independently or as part of a team.
- Adaptable to fast-paced environments and changing priorities.
- Known for maintaining a positive attitude and strong attention to detail.