Crystal Serrano

Cashier Assistant

2023 - 2025

Met customer needs through polite, friendly and attentive service.
Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
Helped customers complete purchases, locate items, and join reward programs.
Worked with other associates to support cashiers and management needs.
Cleaned and sanitized cashier workstation and scanning area.
Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
Removed trash, swept, and mopped floors for professional appearance.
Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
Addressed and resolved complaints quickly to maintain customer satisfaction.
Collaborated with team members to maintain a positive work environment and boost employee morale.
Answered questions about store policies and addressed customer concerns.
Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.
Replenished shelves regularly to meet customer demand and maximise sales.
Monitored store for suspicious activity and reported security concerns for prompt action.
Maintained accurate cash drawer through careful cash handling and reconciliation processes.
Supported inventory audits, contributing to accurate stock levels and loss prevention.
Reduced transaction errors by attentively scanning items and entering data.
Improved team morale, leading by example and supporting coworkers during peak hours.
Collaborated with sales team to identify and promote high-demand products.
Facilitated smooth shift changes by thoroughly communicating with incoming and outgoing staff.
Assisted in inventory management, ensuring product availability and store neatness.
Participated in store meetings, contributing ideas for improving customer service and operational efficiency.
Increased store loyalty by engaging customers with friendly and helpful service.
Provided feedback to management on customer needs and operational improvements.
Resolved customer complaints with patience and professionalism, maintaining store reputation.
Maintained clean and organized checkout area, contributing to positive shopping environment.
Enhanced store security by identifying and reporting suspicious activities.
Ensured compliance with health and safety regulations, creating safe shopping environment.
Performed cash, card, and check transactions to complete customer purchases.
Handled cash with high accuracy and took care to check bills for fraud.
Operated cash register to record transactions accurately and efficiently.
Maintained current knowledge of store promotions and highlighted sales to customers.
Responded promptly to requests for assistance, spills and customer inquiries.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Learned duties for various positions and provided backup at key times.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Set up new sales displays each week with fresh merchandise.

Summary

Overview

Work History

Cashier Assistant

Education

High School Diploma

Skills

Certification

Timeline

Cashier Assistant

High School Diploma

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