Crystal Shaw
Phoenix,AZ
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
13
13
years of professional experience
Work History
Operations Manager
Michaels
Mesa, AZ
09.2022 - Current
- Key holder, Armed and disarmed the store.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Conducted employee observations.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Improved customer service wait times to mitigate complaints.
- Collaborated with vendors for deliveries, inspections and work orders.
Customer Experience Manager
Michaels
Tempe, AZ
06.2022 - 09.2022
- Assist store manager and collaborate with other Managers to ensure all policies and procedures are executed and properly followed.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer services.
- Lead team in completing opening or closing tasks.
- Observe and coach team members on how to improve skills to achieve performance goals.
- Lead in store Make Break events.
- Served as MOD
- Interacts with all employees and customers in a respectful, friendly manner.
- Actively listens to ideas, concerns and feedback from both customers and employees.
Support Specialist
Michaels
Tempe, Arizona
11.2021 - 06.2022
- Assisted with truck unload and stock merchandise.
- Conducted cast reconciliation and bank deposits.
- Performed price changes, QOHV and NOH.
- Scanned visual outs and completed SISO duties.
- Completed Threshhold, HINO, and clearence reports.
- Provided friends and helpful customer service.
Replenishment Team Member
Michaels
Tempe, AZ
09.2021 - 11.2021
- Successfully participated in truck un-unload and stocked merchandise in timely and efficient manner.
- Set POG's for both SBA and seasonal products.
- Ensured feature space was filled with product and correctly signed.
- Performed recovery throughout the store.
- Provided friendly knowledgeable customer service to assist all customers find what they needed while offering suggestions.
Stock Associate /Price Change Team Member
Macys
Las Vegas, NV
02.2011 - 08.2013
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Greeted customers and directed to requested products.
- Assessed shelves in Children's department to determine which items to replenish or reorder.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
Education
Associate of Arts - Elementary Education
University of Phoenix
Las Vegas, NV06.2012
Veterinary Assistant Certification -
Pima Medical Institute
Las Vegas, NV07.2008
Skills
- Key holder
- Open/Close store
- Retail Management Experience
- Restocking processes
- Friendly and outgoing
- Active listener
- Payment processing
- Deposit Delivery
- Delivery procedures
- Problem Resolution
- Product organization
- Hardworking
- Computer skills
- Customer service
Timeline
Operations Manager
Michaels
09.2022 - Current
Customer Experience Manager
Michaels
06.2022 - 09.2022
Support Specialist
Michaels
11.2021 - 06.2022
Replenishment Team Member
Michaels
09.2021 - 11.2021
Stock Associate /Price Change Team Member
Macys
02.2011 - 08.2013
Associate of Arts - Elementary Education
University of Phoenix
Veterinary Assistant Certification -
Pima Medical Institute