Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Sheffield

Newberry,FL

Summary

Conscientious Clinical Assistant known for high productivity and efficiency in task completion. Possess specialized skills in patient care, medical terminology, and electronic health records management. Excel in communication, teamwork, and empathy, ensuring optimal support to patients and healthcare teams.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Clinical Assistant

SIMED
Gainesville, FL
09.2024 - Current
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Assisted back office patient processes to reduce office wait times.
  • Kept eye on supplies for both front office and examination rooms, restocking items several times per shift.
  • Scheduled patient appointments and managed follow-up care.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Interacted closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills.
  • Handled general office duties to support administrative staff during peak hours.
  • Assisted in the preparation of patients for examinations and treatments.
  • Ensured that all clinical areas were clean, sanitary, and well organized at all times.
  • Incorporated outside records into charts and EHR.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Managed patient records, including medical history and test results.
  • Answered phones and responded to inquiries from patients or family members.
  • Ordered diagnostic tests when needed by physician.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Provided education to patients on health topics and preventive care measures.
  • Conducted follow-up calls to check on patient progress after treatments or surgeries.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Aided in clinical care and maintained patient well-being across several areas and locations.

Claims Processor

UF Health Shands
Gainesville, FL
11.2019 - 08.2024
  • Researches and reviews the bill for completeness and to ensure payer-specific guidelines are met for correct billing to payers.
  • Make collection calls, and check various payer systems to pursue payment of claims.
  • Make appropriate determinations for contractual adjustments, verify system balances, calculate, and post adjustments.
  • Ensures the financial integrity of Shands HealthCare by processing and expediting billing and collection processes.
  • Special projects are assigned.

Shift Lead

Defy Extreme Sport
Gainesville, FL
04.2021 - 11.2021
  • Mange shifts, assign daily positions to team members, check in guests, sell memberships, schedule parties, count safe and prepare deposits

Phlebotomist

Steady Hands Mobile Lab
Gainesville, FL
10.2020 - 11.2021
  • Verify request, patient and specimen information
  • Draw blood from adult, pediatric and/or infant patients and processes specimens following established procedures and techniques
  • Followed in-process quality control procedures
  • Maintained related records

Claims Consultant

Everest A/R Management
Gainesville, FL
08.2018 - 10.2019
  • Resolved billing issues identified by insurance carriers and patients
  • Reviewed claim denials and payer requirements for corrective action and prevention in the future
  • Researched and replied in a timely manner to insurance, patient, and internal customer inquiries
  • Kept accurate records of all activity and conversations for each file
  • Followed the guidelines and be in compliance with local, state or federal laws and regulations

Billing Analyst

Meridian Behavioral Healthcare
Gainesville, FL
07.2013 - 05.2018
  • Supervise and train new employees, oversee day-to-day productivity of billing clerks and financial aid clerks.
  • Assisted the Director of Billing with special projects when they arose.
  • Kept tabs on customer contracts that did not fit with the typical billing schedule.
  • Maintained strict confidentiality with all personal data, as per company guidelines.
  • Analyzed payment information and applied it to the correct customer accounts.
  • Determined key areas that could benefit from process improvements.
  • Collected and arranged information, and entered details into the computer database.
  • Provided extensive clerical and administrative support to department staff.

Education

High School Diploma -

Newberry High School
Newberry, FL
06.2009

Skills

  • Data management
  • Team leadership
  • Self-motivated
  • Strong verbal communication
  • Process implementation
  • Client assessment and analysis
  • Conflict resolution
  • Staff development
  • Vital signs monitoring
  • Specimens collection and processing
  • Patients' vital signs
  • Vital sign monitoring
  • Healthcare team collaboration
  • Medication administration support
  • Patient histories
  • Clinical support
  • Patient confidentiality
  • Needs assessments
  • Infection control procedures
  • Appointment scheduling
  • Insurance verification
  • Medical terminology
  • Document filing
  • Patient advocacy
  • Patient care coordination
  • Telephone etiquette
  • Medical billing
  • Patient scheduling
  • Electronic health records management
  • Verbal and written communication
  • Adaptability in healthcare settings
  • Medical terminology proficiency
  • Electronic health records

Certification

  • Phlebotomist, 24-2459, 09/04/2026, NPCE
  • CNA, CNA216880, 05/31/2026, DOH
  • Medical Assistant, 24-401, 09/04/2026, NPCE
  • BLS Certification ID#BBDD85C , 01/08/2027

Timeline

Clinical Assistant

SIMED
09.2024 - Current

Shift Lead

Defy Extreme Sport
04.2021 - 11.2021

Phlebotomist

Steady Hands Mobile Lab
10.2020 - 11.2021

Claims Processor

UF Health Shands
11.2019 - 08.2024

Claims Consultant

Everest A/R Management
08.2018 - 10.2019

Billing Analyst

Meridian Behavioral Healthcare
07.2013 - 05.2018

High School Diploma -

Newberry High School

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Crystal Sheffield