UKG
Crystal Sheffield
Wichita,KS
Summary
Professional Business Leader Organizational Development | Build Capability of Organizations Experienced in customer complaints, enforcing disciplinary action, problem solving, and conflict resolution. Greatest strengths in benefits administration, management, project management, training, and development. Known as a collaborative leader who promotes teamwork, communication, and setting quality standards for excellence. Expertise includes: Microsoft Office and Office 365 | Process Improvement | Training Design and Development | Facilitation
Professional with strong background in consulting, adept at driving successful project implementations and optimizing business processes. Skilled in client relationship management, problem-solving, and strategic planning. Known for collaborative teamwork and delivering results in dynamic environments. Proven ability to adapt to changing needs and ensure project success.
Overview
15
15
years of professional experience
Work History
Implementation Consultant
Paycor
01.2022 - Current
- Responsible for utilizing best-in-class implementation practices to onboard Paycor clients, spanning from single product delivery to multi-product, complex relationships.
- Regardless of complexity, I perform project tasks to ensure timely completion of key milestones, closely work together with team members to facilitate a thorough and accurate conversion and provide consultative input on our products and services to effectively meet clients’ business requirements.
- Lead the process of transitioning new clients from their existing human capital management software to the Paycor product suite; utilize effective client service and change management practices to ensure a smooth conversion.
- Act as the primary client contact throughout the client implementation process; escalate needs, issues, concerns to the business partners and management as appropriate.
- Establish a strong working relationship with each client based on clear expectation-setting and mutual trust building.
- Ensure clients’ requirements and business objectives are defined clearly that they are well understood by the entire project team.
- Serve as the subject matter expert and advocate for the Paycor product suite; ensure set up is consistent with the clients’ needs and expectations.
Benefit Supervisor
INFOSYNC SERVICES
01.2019 - 01.2022
- Responsible for managing a team of nine employees.
- Accountable for the supervision of the Benefits staff and functions in order to maintain data integrity, timely and accurate management of client benefits, and all regulatory and compliance reporting in conjunction with level of service.
- Train and supervise the daily work activities of assigned benefits personnel.
- Advise staff on procedure, system and policy changes as required.
- Identify and resolve gaps in team’s support of client service.
- Ensure all client deadlines are being met per regulatory and company policy.
- Conduct staff coaching, provide ongoing feedback, and implement corrective actions as required.
- Review processes to verify maximum efficiencies.
- Manage Client Relationships.
- Escalation point for day-to-day activity and benefit questions.
- Participate in client calls with client and other internal departments as necessary.
- Problem Solve daily issues as they arise.
- Build and maintain strong working relationships with client contacts.
- Serve as liaison with other departments regarding related issues.
- Research inquiries, identify root cause, and resolve discrepancies to improve client service and department policy and procedure.
Senior Benefits Specialist (HRO Implementation Coordinator – Benefits)
INFOSYNC SERVICES
01.2019 - 01.2022
- Responsible for managing the onboard of new clients into the benefits department and liaison between HRIS system configuration specialists and the benefits department.
- Work with new clients and existing clients’ acquisitions to develop benefits processes through the implementation project that accommodates the client’s expectations and scope of contracted service.
- Work directly with internal configuration teams (HRIS, Payroll Config, IT) to ensure the system configuration supports successful benefits administration per each client’s specific needs.
- Develop and document benefits administration processes and create procedure manual for ongoing benefits specialist.
- Conduct client training for reporting and HRIS system.
Benefits Specialist III
INFOSYNC SERVICES
01.2019 - 01.2022
- Responsible for the administration of benefits in the HR System, for ensuring the accuracy of the associated payroll deductions for all benefits and retirement programs, including medical, dental, vision, life, & short and long-term disability, and for coordinating with employees, clients, and third-party vendors to support these functions.
- Coordinate the daily processing of benefits administration including FMLA/LOA, COBRA, eligibility, ACA, invoice reconciliation.
- Document and maintain administrative procedures for assigned benefits processes.
- Ensure timeliness and accuracy of required reporting.
- Respond to benefit and other general inquiries from vendors, managers, and employees on plan provisions, benefits enrollments, and status changes.
- Work with HRIS Project Manager on open enrollment projects using the HR System.
- Administer open enrollment and assist employees with the process.
- Review and interpret benefit plan documents.
- Evaluate and work with the client to revise internal processes to reduce costs and increase efficiency.
Human Resources Coordinator
RAINBOWS UNITED, INC.
01.2018 - 01.2019
- Developed goals and completed tasks to ensure alignment with organizational strategic plan.
- Identified, developed and implemented recruitment process including a recruitment and retention plan, recruitment tools, onboarding process refinement and cultivated relationships with local colleges.
- Developed and facilitated new employee orientation program.
- Managed HRIS as the system administrator and configuration analyst.
- Worked with in HRIS software to enter and track data, run reports, track applicants, and post open positions.
- Headed new badge system project including product research and purchase, development, implementation and project roll out.
- Full cycle recruitment activities including job description development, job postings, applicant tracking, interview scheduling and participation, extend offer, initiate background and reference checks, manage the onboarding process including coordinating and conducting new hire orientation and employment paperwork.
- Produce accurate reports for time to fill, time to hire, retention, and turnover.
- Accurately entered, managed and audited employee data in HRIS.
- Managed configuration of benefits and performance management with in HRIS system.
- Managed employee relations, benefit planning, and benefit administration.
Talent Acquisition Coordinator (Remote)
CIELO TALENT
01.2016 - 01.2018
- Work to pull, format, and distribute daily operation reports to ensure duplicate interviews were not set up for recruiters.
- Create and post new hire job offers for acceptance.
- Work with new hires to ensure completion of offer acceptance, onboarding information submitted, and background check was started.
- Schedule interviews with hiring leaders for potential hires.
- Created requisitions for recruiters to approve and for applicants to begin applying, ensuring accuracy of posting information and applicant tracking.
- Posted job offers for new hires, conveying proper instructions for beginning onboarding process.
- Tracked each new hire through needed hiring steps.
- Ensured smooth transition into role by effectively onboarding all new hires.
- Scheduled interviews for hiring leaders, ensuring there was no delay between recruiter phone screening and onsite interview with leader for qualified candidates.
Project Coordinator – HR
VIA CHRISTI HEALTH/ASCENSION HEALTH
01.2014 - 01.2016
- Developed, coordinated and facilitated all human resource initiatives, including New Employee Orientation and New Leader Orientations.
- Coordinated Annual Service Award Banquet and Annual Leadership Summit.
- Assisted with annual performance review completion and creation of new goals.
- Aided employees in understanding employee engagement system and questions.
- Served as employee recognition program manager, performance management and employee engagement administrator.
- Developed, distributed and complied surveys and data after completion of training.
- Rolled out and sustained Employee Recognition Program by scheduling and facilitating training classes, monitoring of email box, and distribution of rewards.
- Facilitated over 100 New Employee Orientations and New Leader Orientations.
- Trained over 50 classes on new HR systems.
- Developed training and orientation materials for New Employee, New Leader Orientations and employee recognition program.
- Promoted Teamwork by working together to roll out HR initiatives.
Staffing Representative
VIA CHRISTI HEALTH/ASCENSION HEALTH
01.2013 - 01.2014
- Facilitated onboarding process for all new hires.
- Completed I-9 process, including collecting documentation and completion of I-9 form.
- Verified licensures and education requirements for new hires.
- Crossed trained in recruiting.
- Screened applicants, conducted phone interviews, drew up, and made offers.
- Led workforce planning process for position approval.
- Used applicant tracking system, reviewing 20 – 30 applications for potential candidates per day.
- Scheduled and completed 8 – 10 phones interviews per day, using behavioral based question template.
- Established screening templates and assessment tools, ensuring applicants values aligned with organization.
- Redesigned onboarding process, reducing amount of time a new hire spent waiting for documents to be copied by 50%.
Medical Office Specialist
HEARTLAND WOMEN’S GROUP
01.2012 - 01.2013
- Checked in and out patients, completed filing, faxing and scheduling.
- Answering multiline phones and routed calls to appropriate person.
- Completed charge entry for billing to insurance companies and patients.
- Handled pre-certifications, and FMLA paperwork for patients.
- Tracked patient accounts for billing accuracy and receipt of payments.
- Managed electronic medical records, scanned and uploaded medical documents and records into appropriate patient’s chart.
- Scheduled patients for 8 physicians with the practice.
- Maintained patient flow by tracking appointment types and offering times that fit need, ensuring physician stayed on schedule.
Medical Office Specialist
MATERNAL FETAL ASSOCIATES
01.2010 - 01.2011
- Checked in and out patients, completed filing, faxing and scheduling.
- Answering multiline phones and routed calls to appropriate person.
- Completed charge entry for billing to insurance companies and patients.
- Handled collections for account that were past due.
- Tracked patient accounts for billing accuracy and receipt of payments.
- Made initial contact for past due accounts and processed them for collections where needed.
- Filed medical records and documents into appropriate patient’s chart.
- Pulled and organized patient charts for each day, ensuring physician had all appropriate records in hand when seeing patients.
- Scheduled patients for 1 physician in the specialty practice.
- Maintained patient flow by tracking appointment types and offering times that fit the need to ensure the physician could say on schedule.
Education
Masters of Arts (MA) - Human Resource Development
Webster University
St. Louis, MO01.2017
Non-Profit Chamber of Service - Emerge and Lead class participate
01.2019
Kansas Leadership Center - Your Leadership Edge class participate
01.2019
Bachelor of Science (BS) - Business Administration
Friends University
Wichita, KS01.2013
Associates of Science (AS) - Business Management
Butler Community College
Wichita, KS01.2006
Skills
- Microsoft Office
- Office 365
- Process Improvement
- Training Design and Development
- Facilitation
- Implementation management
- Project management
- Employee counseling
- Background checks
- Attendance management
- Internal communications
- Organizational development
- Recruitment and selection
- Compensation and benefits
- Performance management
- Recruiting
- Employee onboarding
Software
Kronos
Paycor
Peoplesoft
Timeline
Implementation Consultant
Paycor
01.2022 - Current
Benefit Supervisor
INFOSYNC SERVICES
01.2019 - 01.2022
Senior Benefits Specialist (HRO Implementation Coordinator – Benefits)
INFOSYNC SERVICES
01.2019 - 01.2022
Benefits Specialist III
INFOSYNC SERVICES
01.2019 - 01.2022
Human Resources Coordinator
RAINBOWS UNITED, INC.
01.2018 - 01.2019
Talent Acquisition Coordinator (Remote)
CIELO TALENT
01.2016 - 01.2018
Project Coordinator – HR
VIA CHRISTI HEALTH/ASCENSION HEALTH
01.2014 - 01.2016
Staffing Representative
VIA CHRISTI HEALTH/ASCENSION HEALTH
01.2013 - 01.2014
Medical Office Specialist
HEARTLAND WOMEN’S GROUP
01.2012 - 01.2013
Medical Office Specialist
MATERNAL FETAL ASSOCIATES
01.2010 - 01.2011
Non-Profit Chamber of Service - Emerge and Lead class participate
Kansas Leadership Center - Your Leadership Edge class participate
Bachelor of Science (BS) - Business Administration
Friends University
Associates of Science (AS) - Business Management
Butler Community College
Masters of Arts (MA) - Human Resource Development
Webster University
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