Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Crystal Sheffield

Providence,RI

Summary

Offering strong foundation in organizational skills and administrative support, eager to learn and develop in professional office environment. Brings proactive approach to managing schedules and handling communications, ensuring efficient office operations. Ready to use and develop my skills in office software and document management in Office Administrative Assistant role.

Overview

3
3
years of professional experience

Work History

Front Desk Agent

Aloft Hotel
05.2025 - 07.2025
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Front Desk Agent

Holiday Inn Express Hotel
04.2024 - 05.2025
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Managed inventory of front desk supplies, keeping essential items well-stocked.
  • Streamlined check-in and check-out processes for increased efficiency.

Barista

Starbucks
05.2023 - 04.2024
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Front Desk Receptionist/Night Auditor

Holiday Inn Express
08.2022 - 05.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Education

Associate of Science - Network Engineering and Administration

Southern Technical College
Tampa, FL
12.2022

Skills

  • Microsoft Windows Unix
  • MySQL
  • Server Software
  • Linux
  • Visual Studio
  • SMTP
  • Active Directory
  • Desktop Software
  • Cash register
  • Night audit
  • Microsoft Word
  • Visio
  • Mac
  • TCP/IP
  • IOS
  • WAN
  • SNMP
  • Front desk
  • Hotel experience
  • Unix Enterprise
  • HTTP
  • Customer service
  • Communication skills
  • Network Protocols
  • Microsoft Office
  • VoIP
  • Microsoft Outlook
  • Programming Languages: Visual Basic, Visual C#, Oracle SQL, Python
  • SQL
  • FTP
  • Telnet
  • DNS
  • Operating Systems
  • Guest services
  • Software troubleshooting
  • LAN
  • Excel
  • Computer Networking
  • Barista experience
  • POP3
  • OSX
  • Windows
  • Microsoft Server 2016
  • Android
  • PowerPoint
  • Hospitality services
  • Credit and cash payments
  • Administrative skills
  • Problem-solving skills

Languages

English - Fluent

Timeline

Front Desk Agent

Aloft Hotel
05.2025 - 07.2025

Front Desk Agent

Holiday Inn Express Hotel
04.2024 - 05.2025

Barista

Starbucks
05.2023 - 04.2024

Front Desk Receptionist/Night Auditor

Holiday Inn Express
08.2022 - 05.2023

Associate of Science - Network Engineering and Administration

Southern Technical College

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Crystal Sheffield