Crystal Shelling
Customer Support
Monroe,LA
Summary
Professional data management specialist prepared for this role. Strong background in accurate data entry, database management, and information integrity. Skilled in collaboration, adapting to changing needs, and ensuring reliable results. Known for attention to detail, efficient time management, and strong organizational skills.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Contract Delivery Driver
Spark Delivery
03.2024 - Current
- Consistently met or exceeded delivery targets by working diligently and prioritizing tasks effectively throughout each workday.
- Ensured timely deliveries by maintaining open communication with dispatchers, customers, and management.
- Optimized delivery routes using GPS and real-time traffic updates, cutting average travel times by 15 minutes per route.
- Increased customer satisfaction through prompt and courteous service, addressing any concerns or issues immediately.
Front-End Associate
Big Lots LLC
01.2024 - 02.2025
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed returns and exchanges effectively, resulting in a 5% reduction in customer complaints.
- Assisted in training new front-end hires, sharing knowledge and best practices for front-end operations.
- Boosted customer loyalty, remembering regular customers' names and preferences.
Hospitality Housekeeper
Sleep Inn & Suites Ruston Near University
05.2023 - 01.2024
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Reported damages, maintenance issues, and potential hazards, achieving 100% adherence to safety code procedures, and improving overall safety standards.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Mental Health Worker
Guidance for Behavioral Health
09.2022 - 02.2023
- Maintained professional communication with clients, family members, and interdisciplinary teams, achieving 99% continuity of care.
- Managed a caseload of 50 individuals, resulting in a 35% improvement in self-reported wellness scores.
- Documented interactions and client progress in compliance with confidentiality and HIPAA standards.
- Collaborated with medical and clinical personnel to coordinate and implement client services.
Education
Master of Arts - General Psychology
Grambling State University
Grambling, LA 05.2001 - 12.2022
Bachelor of Arts - Child Development and Early Literacy
Grambling State University
Grambling, LAHigh School Diploma -
Ouachita Parish High School
Monroe, LA05-2012
Skills
Typing Speed & Accuracy
Software Proficiency
Data Management
Data Verification and Quality Control
Data Collection
Attention to Detail
Organization Skills
Time Management
Communication
Document Scanning & Digitization
Numerical Keypad Proficiency
Data Entry
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteImportant To Me
Work-life balanceWork from home optionFlexible work hours401k matchPaid sick leavePaid time offCareer advancementCompany CultureHealthcare benefitsTimeline
Contract Delivery Driver
Spark Delivery
03.2024 - Current
Front-End Associate
Big Lots LLC
01.2024 - 02.2025
Hospitality Housekeeper
Sleep Inn & Suites Ruston Near University
05.2023 - 01.2024
Mental Health Worker
Guidance for Behavioral Health
09.2022 - 02.2023
Master of Arts - General Psychology
Grambling State University
05.2001 - 12.2022
Bachelor of Arts - Child Development and Early Literacy
Grambling State University
High School Diploma -
Ouachita Parish High School