Crystal Shepard
Augusta,GA
Summary
I am a energetic, loyal, & passionate individual who has a great amount of ambition. I am always ready to learn, grow and improve and myself professionally. I look forward to a good challenge which pushes myself to new heights for the betterment of myself and those around me. I am a team player who works well both independently and within team settings to achieve goals. I am dedicated to providing the highest level of performance in my work.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Registrar
Augusta Oncology
Augusta, Georgia
05.2023 - Current
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Teacher
Big Blue Marble Academy
10.2020 - 02.2023
- Worked cooperatively with other teachers, administrators, and parents to help children reach learning objectives.
- Helped children explore concepts with engaging, learning-focused activities.
- Managed program paperwork and child records to comply with state requirements.
- Engaged with parents and families to build positive relationships for children to thrive.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Monitored classroom to verify safe and secure environment.
- .
- Attended approved training and continuing education courses to maintain certifications.
- Modernized instructional plans and educational approaches to enhance student learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
Customer Service
Plato's Closet
02.2010 - 06.2011
- Greeted guests upon arrival by providing warm welcome.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Managed efficient cash register operations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Prioritized helping customers over completing other routine tasks in store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Customer Service/Gym Attendant
Golds Gym
07.2018 - 10.2020
- Trained employees on general procedures, gym rules and duties.
- Sanitized tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Oversaw gym's childcare center by monitoring staff and operations.
- Interacted well with members to build connections and nurture relationships.
- Greeted members and offered them assistance.
- Posted information on gym childcare hours and upcoming events, maintaining consistent communication with members.
- Utilized computer system to track member check ins and to process payments.
Cashier/ Handled
McDonald's
08.2011 - 12.2011
- Learned duties for various positions and provided backup at key times.
- Tallied cash drawer at beginning and end of each work shift.
- Restocked and organized
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Customer Service
Target
06.2009 - 02.2010
- Assisted customers with returns, refunds and resolving transaction issues.
- Led cashiers and associates in providing thoughtful customer service.
- Built relationships with customers to encourage repeat business.
- Learned duties for various positions and provided backup at key times.
- Restocked and organized merchandise
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Manchester, NHAssociates - Business
Southern New Hampshire University
Manchester, NH2018
Treasure Coast High School
Port Saint Lucie, FL02.2009
Skills
- Excellent customer service
- Team worker
- Fast learner
- Efficient worker
- Dedicated
- Focused
- Child Development
- Critical Thinking
- Time Management
- Organization
Certification
- First Aid/CPR Certified
- 5 hour Caregiver Fire Safety Course Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Registrar
Augusta Oncology
05.2023 - Current
Teacher
Big Blue Marble Academy
10.2020 - 02.2023
Customer Service/Gym Attendant
Golds Gym
07.2018 - 10.2020
Cashier/ Handled
McDonald's
08.2011 - 12.2011
Customer Service
Plato's Closet
02.2010 - 06.2011
Customer Service
Target
06.2009 - 02.2010
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Associates - Business
Southern New Hampshire University
Treasure Coast High School
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