Crystal Sherard
Greensboro,NC
Summary
Adept at optimizing operations and enhancing revenue cycle efficiency, I spearheaded key projects at Adapt Health, achieving significant process improvements. My expertise in organizational development and problem-solving, coupled with a proven track record in team leadership and customer relations, consistently exceeds performance metrics. Skilled in claims accuracy and regulatory compliance, I drive growth and operational excellence.
Overview
17
17
years of professional experience
Work History
Revenue Cycle Management Specialist
Adapt Health
03.2014 - Current
- Conducted comprehensive market research to identify opportunities for expansion and growth.
- Delivered successful projects within deadlines through effective time management and resource allocation.
- Optimized workflow efficiency through the introduction of innovative process improvements.
- Devised and implemented processes and procedures to streamline operations.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Coordinated with internal departments to streamline operations and improve overall company efficiency.
Claims Processing Specialist
United Healthcare Group
06.2008 - 05.2013
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Maintained up-to-date knowledge of industry regulations, ensuring accurate and compliant claims processing.
- Maintained a high level of accuracy and attention to detail when reviewing submitted claims for completeness and correctness, contributing to the overall quality of processed claims.
- Provided ongoing training to new hires, improving overall team proficiency in claims processing tasks.
- Maintained confidentiality of patient finances, records, and health statuses.
- Contributed to departmental goals by consistently meeting or exceeding individual performance metrics for both quality and quantity of processed claims.
Education
Bachelor of Arts - Liberal Arts And Sciences
North Carolina A&T State University
Greensboro, NC05-2019
Skills
- Organizational development
- Teamwork and collaboration
- Team leadership
- Customer relations
- Problem-solving
Timeline
Revenue Cycle Management Specialist
Adapt Health
03.2014 - Current
Claims Processing Specialist
United Healthcare Group
06.2008 - 05.2013
Bachelor of Arts - Liberal Arts And Sciences
North Carolina A&T State University
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