Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Timeline
Generic

Crystal Shomaker

Hillsboro,OR

Summary

Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction. Hardworking medical receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.

Overview

25
25

Years of diverse professional experience

Work History

Front Desk Medical Receptionist

Hillsboro Clinic
09 2024 - 02 2025
  • Provided administrative support to medical staff, assisting with various clerical tasks as needed.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Improved office efficiency by organizing and maintaining accurate patient files and records.
  • Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
  • Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
  • Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
  • Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
  • Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Completed clerical duties and tasks for clinic administration.
  • Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Supported office staff and operational requirements with administrative tasks.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Patient Care Technician - CCHT

DaVita Dialysis Corporation
09.2022 - 02.2025
  • Managed emergency situations effectively, following established protocols to ensure optimal patient safety during critical moments.
  • Provided individualized care to patients, constantly monitoring their condition and reporting any changes to the nursing team.
  • Enhanced patient satisfaction by providing compassionate and timely care to patients in various healthcare settings.
  • Contributed to continuous improvement efforts within the department by actively participating in quality improvement initiatives.
  • Administered intravenous therapy under supervision of registered nurses, adhering strictly to protocol for optimal results without complications.
  • Demonstrated expertise in operating specialized medical equipment such as EKG machines or dialysis devices for enhanced patient diagnostics.
  • Promoted effective communication among healthcare professionals, acting as a liaison between patients and their providers when necessary.
  • Performed diagnostic tests accurately, ensuring timely results for informed decision-making regarding treatment plans.
  • Maintained accurate medical records by diligently entering patient data and updating information as needed.
  • Assisted nursing staff with daily tasks, facilitating efficient patient care and reducing workload for nurses.

Home Care Aide

PRN Medical Services Inc.
08.2019 - 07.2020
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
  • Maintained clean, safe and well-organized patient environment.
  • Cooked tasty, nourishing meals for patients with diabetes and high blood pressure conditions to promote better nutrition.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Ran errands for customers, including shopping, and picking up other necessities.
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
  • Remained alert to problems or health issues of clients and competently responded.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Scheduled and accompanied clients to medical appointments.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Supervised daily activities and provided assistance when needed.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Developed rapport to create safe and trusting environment for care.
  • Worked to improve and enhance patient lives through effective and compassionate care.

Front End Cashier

Walmart
11.2014 - 06.2015
  • Greeted customers and responded to requests for information.
  • Performed cash, card and check transactions for customer purchases.
  • Counted cash in register drawer at beginning and end of shift.
  • Maintained organized and orderly front end and removed carts, baskets and debris.
  • Supported front end procedures to keep items well-stocked to prevent shrinkage.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Approached every question or concern with calm and level-headed approach to successfully address any need.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Operated cash register swiping barcoded items across electronic scanner to record price and collected payment.
  • Informed front end manager of equipment repair and replacement needs to maintain operations.

Server

Denny's
09.2012 - 05.2013
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset 6 tables per shift, working efficiently to keep dining room and work areas clean.
  • Greeted and maintained relationships with regular customers.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Prepared beverages and filled food orders for customers.

Certified Nursing Assistant

Meadowview Health And Rehab
12.2008 - 06.2009
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Delivered individualized patient care by recording vital signs, documenting observations and evaluating patient needs.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Cared for average of 20 patients per shift in long-term facility, delivering high-quality, efficient support to meet all needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Transported patients between rooms and appointments or testing locations.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep LPNs informed of changes.

Carhop

Sonic Drive-In
06.2006 - 07.2008
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Maintained professionalism while dealing with high order volumes and quality assurance.
  • Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Answered guest questions and promoted special products.
  • Balanced orders on trays and delivered them to cars.
  • Double-checked order accuracy and food quality consistently.
  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.

Education

General Studies

Portland Community College
Portland, OR

Associate - Medical Assisting

Blue Cliff College - Fayetteville
Fayetteville, AR
08.2015

Certification - Nursing Assistance

Petra Allied Health
Springdale, AR
12.2008

Skills

  • Patient Care
  • Care Plan Assessment
  • First Aid and Safety
  • Non ambulatory patient lifting equipment
  • Organization
  • State Regulations Knowledge
  • Progress documentation

Vital signs monitoring

HIPAA compliance

Catheter care

Isolation precautions

Phlebotomy techniques

Blood glucose testing

Specimen collection

Dialysis support

Oxygen therapy

Dialysis treatment

Measuring vital signs

Patient care

Direct patient care

Team collaboration

Blood sample collection

Patient education

Documentation accuracy

Patient observation

Infection control standards

Biohazardous waste disposal

Specimen handling

Infection control protocols

HIPAA

Safety monitoring

Patient health education

Continuing education

Treatment documentation

Advanced nephrology proficiency

Disposing of biohazardous waste

Water treatment systems

Vital statistics

Dialysis equipment operation

Advanced nephrology knowledge

Acute hemodialysis treatment

Maintaining dialysis equipment

Hemodialysis treatment

Alarm response

Patient data management

Compliance with regulatory guidelines

Strong work ethic

Teamwork

Teamwork and collaboration

Problem-solving

Time management

Attention to detail

Multitasking

Reliability

CPR certification

Organizational skills

Patient safety

Adaptability and flexibility

Punctual and dependable

Certified in CPR/AED

Electronic health records

Recordkeeping and documentation

Patient monitoring

Task prioritization

Quality control procedures

Certification

  • CCHT - Certified Clinical Hemodialysis Technician
  • NCPCT - Patient Care Technician

Accomplishments

  • Initiated and managed dialysis treatment for 8-12 patients daily.
  • Trained staff on hemodialysis machine operations and proper connection to access the site.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Patient Care Technician - CCHT

DaVita Dialysis Corporation
09.2022 - 02.2025

Home Care Aide

PRN Medical Services Inc.
08.2019 - 07.2020

Front End Cashier

Walmart
11.2014 - 06.2015

Server

Denny's
09.2012 - 05.2013

Certified Nursing Assistant

Meadowview Health And Rehab
12.2008 - 06.2009

Carhop

Sonic Drive-In
06.2006 - 07.2008

General Studies

Portland Community College

Associate - Medical Assisting

Blue Cliff College - Fayetteville

Certification - Nursing Assistance

Petra Allied Health

Front Desk Medical Receptionist

Hillsboro Clinic
09 2024 - 02 2025

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