Crystal Shultz
Butler,Ohio
Summary
I am a dedicated Office Administrator with a proven track record in managing the daily functions of an office and enhancing patient/customer satisfaction. I have expertise in time management, customer engagement, and problem-solving. I pride myself on being a people person and doing everything I can to improve morale among my coworkers and every customer and patient I work with. I am a great multi-tasker and enjoy being busy.
Overview
8
8
years of professional experience
Work History
Office Administrator
SportPRO
Mount Vernon, OH
09.2017 - Current
- Managed daily office operations to ensure efficiency and optimal workflow.
- Answered phone system and delivered messages to staff and greeting visitors.
- Coordinated insurance verification processes to ensure coverage prior to appointments.
- Oversaw billing procedures, ensuring accuracy in claims submissions and payments.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Reviewed and sent medical records to other physicians upon request.
- Managed appointments, registrations and patient relations in busy Physical Therapy office.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and administrative tasks.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Enhanced patient satisfaction with timely follow-ups and communication regarding their appointments and test results.
- Verified benefits and worked with insurance companies to obtain payments.
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High School Diploma -
Clear Fork High School
BellvilleAssociate of Science - Therapeutic Recreation
North Central State College
Mansfield06-2002
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Customer engagement
- Verbal communication
- Phone etiquette
- Typing speed
- People-oriented
- Front desk operations
- Positive and professional
- Multi-tasking
- Punctual and reliable
- Problem-solving
- Professional demeanor
- Scheduling
Timeline
Office Administrator
SportPRO
09.2017 - Current
High School Diploma -
Clear Fork High School
Associate of Science - Therapeutic Recreation
North Central State College