Crystal Siclait
Rex,Ga.
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Operations Coordinator
Community Foundation for Greater Atlanta
01.2019 - Current
- Serve as the "first impression specialist" for the front office, intercept all phone calls and direct to the appropriate area.
- Supervise the day-to-day operations, Using excellent communication skills in speaking with various vendors,
- Oversee any work orders
- Created supply requisitions or the organization.
- Used profound time management in assisting the Administrative and Executive Departments in monthly investment reconciliations.
- Organize the booking of conference rooms
- Introduced new methods, practices, and systems to reduce turnaround time.
- Provided direction and guidance to internal teams in order to achieve targets.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- In conjunction with current responsibilities, also serving as Human Resources Department intern while studying at Clayton State University Summer Semester of 2022
- Acted as IT Liaison for over six months and oversaw the implementation of new communications platform for the organization
Executive Assistant
Access Insurance
01.2016 - 08.2018
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered high volume of phone calls and email inquiries.
- Facilitated training and onboarding for incoming office staff.
- Used advanced software to prepare documents, reports, and presentations.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Filed paperwork and organized computer-based information.
Executive Concierge
Marriott International
06.2008 - 08.2015
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
- Developed and implemented guest service policies and procedures to drive loyalty and referrals.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Developed relationships with local businesses to secure discounts and special offers for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Trained staff in delivering top-quality hotel services in alignment with hotel reputation and mission statement.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
Executive Assistant/Event Planner
A Legendary Event
02.2007 - 12.2007
- Coordinated florists, photographers, and musicians for events.
- Brainstormed and implemented creative event concepts and themes.
- Performed event coordination for larger parties and gatherings.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Developed post-event reports to determine effectiveness of each event.
- Consulted with customers to determine objectives and requirements for events.
- Evaluated and selected service providers and vendors according to customer requirements.
- Reviewed event bills to confirm accuracy and approve payment.
Education
Bachelor Degree - Integrative Studies
Clayton State University
Morrow, GA12.2022
Associate - Communications
Atlanta Metropolitan College
Atlanta, GA08.2006
Skills
- Hiring and Onboarding
- Meeting Support
- Supply Ordering
- Customer Invoicing
- Records Organization and Management
- Payroll Administration and Timekeeping
- Materials Planning and Logistics
Timeline
Operations Coordinator
Community Foundation for Greater Atlanta
01.2019 - Current
Executive Assistant
Access Insurance
01.2016 - 08.2018
Executive Concierge
Marriott International
06.2008 - 08.2015
Executive Assistant/Event Planner
A Legendary Event
02.2007 - 12.2007
Bachelor Degree - Integrative Studies
Clayton State University
Associate - Communications
Atlanta Metropolitan College
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