Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Siddall

Aurora,CO

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

Assistant Manager

DARDANO'S
11.2021 - Current
  • Monthly management training meetings with team building and personality study conflict resolution focus
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Financial close out and consolidation of the daily sales activity.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Sales Associate

RED WING SHOES
11.2020 - 10.2021
  • Promote and support the direction of the brand and communicate the goal of providing an exceptional experience with customers
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business
  • Building a culture of collaboration and accountability
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
  • Set the course by building strong sales and relationships with customers as well as my team members
  • In charge of shipment and making sure product is out on the sales floor that needs to be out and back stocked
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge

Sales Associate

DARDANO'S
11.2018 - 10.2020
  • Managed returns, exchanges and refunds in accordance with store policy
  • Provided positive first impressions to welcome existing, new, and potential customers
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge

Shoe Department Manager

NORDSTROM RACK
12.2017 - 11.2018
  • Managed a team of 20+ employees in a high-end environment
  • Collaborated with other department managers to create cohesive store-wide promotions and events.
  • Boosted store sales through effective merchandise displays and strategic promotional efforts.
  • Developed team members by educating and motivating them about new product, opportunities and sharing it with customers
  • Enhanced visual merchandising strategies, resulting in higher customer engagement and increased sales of featured products
  • Analyzed sales data to identify trends, informing purchasing decisions and promotional planning efforts accordingly

Front of House Catering Manager

THREE TOMATOS
06.2017 - 11.2017
  • Met with event planners, event coordinators and venue managers about events that were assigned
  • In charge of loading the vans with food, decor and driving to the events
  • Responsible for delegating areas of duties to a team of 30+ employees
  • Made sure everything was set up in a timely matter and assigned break down periods
  • Reported back to the kitchen once everything was completed for check out
  • Turned in reports of staffing times for accurate clock out times, venue and client reviews.

Manager

MURRAY'S
05.2011 - 06.2017
  • Managed a strong sales team to ensure customer service was at its best
  • Maintained the overall look of the sale floor
  • Accomplished multiple tasks within established timeframes.
  • In charge of opening and closing procedures
  • Operated RICS POS system and managed each cash drawer
  • Assisted with seasonal product buying
  • Planned and organized vendor and in-store events

Education

High School Diploma -

Conifer Senior High School
Conifer, CO
05.2012

Skills

  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Money Handling
  • Staff Training and Development
  • Policy Enforcement
  • Excellent Communication
  • Negotiation and Conflict Resolution

Timeline

Assistant Manager

DARDANO'S
11.2021 - Current

Sales Associate

RED WING SHOES
11.2020 - 10.2021

Sales Associate

DARDANO'S
11.2018 - 10.2020

Shoe Department Manager

NORDSTROM RACK
12.2017 - 11.2018

Front of House Catering Manager

THREE TOMATOS
06.2017 - 11.2017

Manager

MURRAY'S
05.2011 - 06.2017

High School Diploma -

Conifer Senior High School

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Crystal Siddall