Summary
Overview
Work History
Education
Skills
Timeline
Generic
Crystal Simmons

Crystal Simmons

Dallas,TX.

Summary

Strong analytical skills Ability to think strategically Strong interpersonal skills and ability to partner across the organization Ability to communicate and interact effectively with all levels of Associates and management, as well as with the public and outside vendors Excellent communication skills, both written and orally with an eye for detail. High knowledge in the use of Microsoft Word, Excel, Power point and all social media. Self-starter with a “can do” attitude. Expertise in problem solving and escalated calls from customers.

Talented Owner & Leader with excellent marketing, customer service and facility oversight skills and more than 15 years of customer service experience. Highly effective and comfortable working with people at all levels in organization. Visionary individual with more than 12 years working as the owner of a beauty industry and managing other big corporations in servicing customers. Highly communicative and experienced in customer service and leadership. Strengths in strategic planning, efficiency and team building.

Overview

11
11
years of professional experience

Work History

Owner

Luxuries By Lakay
Dallas, Texas
12.2019 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess body goals and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Remained up-to-date on current social media trends and attended industry trade shows and markets to view and order inventory.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Founded and managed a medspa business, growing revenue to $80,000 in first year.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Managed social media & email marketing

Customer Service Specialist

United Healthcare Group
Irving, TX
03.2015 - 08.2018
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took insurance information and other pertinent information such as address changes and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with customer products or services to help with retention and escalated calls.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Answered average of 120 calls, emails and faxes per day, addressing customer inquiries, nurses & doctor orders
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.

Loan Processor/Loss Mitigation Specialist

Bank Of America
Plano, TX
10.2010 - 02.2015
  • Responsible for pursuing workout resolutions on loans in the servicing portfolio
  • Remained updated with latest information related to mortgage products and services being offered.
  • Analyzed credit, income, compliance, title documents and appraisals during underwriting process.
  • Assessed clients' financial data to determine loan suitability.
  • Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
  • Created profitable and efficient solutions.
  • Pursue timely negotiation efforts of workout resolutions on assigned portfolios, which included loan modifications, short payoffs, deed in lieu of foreclosures, AS400, reinstatements, repayment plans, reaffirmations, and MI claim advances
  • Responsible for creating customer relationships and analyzing account data to pro-actively provide solutions to customers
  • Work out solution for accounts 120 days past due

Education

Texas Southern University
Houston, TX

Diploma - undefined

Lakeview Centennial High School
2005

Skills

  • Industry Expertise
  • Effective Communicator and Public Speaker
  • Expert Trainer
  • Leadership and Skill Development
  • Integrity and Transparency
  • Marketing Tactics
  • Advertising Initiatives
  • Photographic Editing
  • Vendor Negotiations

Timeline

Owner

Luxuries By Lakay
12.2019 - Current

Customer Service Specialist

United Healthcare Group
03.2015 - 08.2018

Loan Processor/Loss Mitigation Specialist

Bank Of America
10.2010 - 02.2015

Texas Southern University

Diploma - undefined

Lakeview Centennial High School
Crystal Simmons