Crystal Simmons
Cincinnati,Ohio
Summary
Compassionate social worker with over 18 years of experience in care coordination, case management, discharge planning, and caregiving. Proven ability to develop trusting relationships with clients and families through empathy, active listening, and proper application of social work competencies. Experience in directing overall department operations to promote high-quality care. Expertise in modifying treatment plans, establishing staffing requirements and evaluating patient care standards. Accomplished at supervising and motivating staff of 8.
Overview
20
20
years of professional experience
Work History
Director of Care Management
St. Theresa
01.2023 - Current
- Completed utilization reviews
- Established discharge plans
- Provided direct support to 90+ adults through case management of social and environmental concerns
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Met with discharge planners, physician groups and referral sources and maintained strong customer relations.
Director of Social Services
Diversicare
01.2021 - 01.2023
- Responsible for discharge coordination
- Advocated for patient’s rights
- Investigated allegations of abuse
- Increased patient participation in therapy services by 35%
- Connected clients to community resources
- Created and developed solutions to family concerns
- Provided ongoing counseling and crisis management
- Established preliminary and comprehensive assessment for social service needs of consumers.
- Created staff work assignments and monitored activity for efficient follow through.
- Constructed short- and long-term planning to improve client programs.
Case Manager
Lighthouse Youth Services
01.2019 - 01.2021
- Maintained caseload of 25 clients
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Maintained documentation to meet funding requirements
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Assessed community needs and identified resources for social and community service programs.
- Utilized grant writing skills to secure additional program funding.
Lead Youth Worker •Volunteer Coordinator/Supervisor
Lighthouse Youth Services
01.2017 - 01.2019
- Participated in interviewing and hiring process
- Established team priorities, maintained schedules and monitored performance.
- Organized and facilitated youth worker meetings
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Developed and delivered educational workshops to support youth in understanding and navigating real-world experiences.
- Developed and implemented training programs for service personnel to improve individual capabilities and enhance team performance.
- Onboarded new employees with training and new hire documentation.
- Collaborated with parents, teachers and professionals to drive youth program outcomes.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Managed 17 youth workers
Youth Care Worker
Lighthouse Youth Crisis Center
01.2004 - 01.2016
- Provided crisis/ mental health assessment/intervention services to culturally diverse adolescents ages 10-18 diagnosed with behavior and psychiatric disorders, attention disturbances, anxiety, depression, and substance abuse
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Planned, prepared and facilitated therapeutic groups
- Reconstructed I-CAN model to fit agency needs
- Attended treatment team meetings to discuss youth's mental and behavioral progress.
- Designed safe and supportive environment for clients to discuss issues.
- Provided education on mental health topics and resources to clients.
- Facilitated reduction of truancy by 27%
Education
Master of Social Work -
Liberty University
Lynchburg, VA2023
Bachelor of Science - Business, Psychology, Social Work
Liberty University
Lynchburg, VA2021
Skills
- Operational Standards
- Care Advocacy
- Communication
- Problem Identification
- Prior Authorization Processing
- Organization
- Empathy
- Group Facilitation
- Curriculum Development
Timeline
Director of Care Management
St. Theresa
01.2023 - Current
Director of Social Services
Diversicare
01.2021 - 01.2023
Case Manager
Lighthouse Youth Services
01.2019 - 01.2021
Lead Youth Worker •Volunteer Coordinator/Supervisor
Lighthouse Youth Services
01.2017 - 01.2019
Youth Care Worker
Lighthouse Youth Crisis Center
01.2004 - 01.2016
Master of Social Work -
Liberty University
Bachelor of Science - Business, Psychology, Social Work
Liberty University
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