Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
Generic

CRYSTAL SIMMONS

College Station,TX

Summary

Proven leader in healthcare and retail management, adept at emergency management and fostering teamwork. At TDS, enhanced coordination with medical facilities, significantly improving delivery efficiency. Demonstrated adaptability and stress tolerance, ensuring high-quality service across roles. Skilled in inventory control and customer satisfaction, driving operational excellence and positive outcomes. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience

Work History

Medical Dispatcher

TDS (The Delivery Service)
05.2023 - 05.2024
  • Continuously updated knowledge on medical procedures and protocols to provide accurate information during delivery requests and repair calls.
  • Enhanced driver response times by efficiently prioritizing and dispatching medical courier personnel and resources.
  • Supported fellow dispatchers and couriers during peak hours, ensuring consistent high-quality service despite increased call volume.
  • Established strong working relationships with pharmacies, nursing facilities and rehab centers, enhancing coordination efforts during deliveries involving multiple facilities.
  • Ensured accurate documentation of all calls and deliveries, adhering to strict confidentiality standards and HIPAA regulations.
  • Expedited dispatch decisions by maintaining an up-to-date understanding of available resources and courier schedules.
  • Completed appropriate shift logs daily.

Medical Courier

TDS (The Delivery Service)
04.2021 - 05.2023
  • Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
  • Ensured patient confidentiality by properly handling sensitive medical documents and medicine during transport.
  • Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
  • Properly documented all deliveries received using OnTime and Telegram applications.
  • Supported team members during high-volume periods or absences by covering additional routes when necessary.
  • Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
  • Strengthened client relationships by consistently meeting or exceeding delivery expectations and deadlines.
  • Contributed to the overall success of the company by consistently prioritizing customer needs, maintaining a strong work ethic, and demonstrating a commitment to excellence in every aspect of the role.
  • Implemented inventory control measures for proper storage and tracking of medical supplies during transport.
  • Assisted in training new couriers on company protocols, safety procedures, and route navigation techniques.
  • Facilitated seamless handoffs of critical shipments to interdepartmental staff or external carriers as needed.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
  • Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.

Floor Manager

Barnes & Noble
03.2018 - 03.2020
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of 6-8 employees to maintain smooth-running operations of sales floor.
  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Oversaw supply restocking, area cleaning, and product organization.
  • Offered hands-on assistance to customers, assessing needs, making recommendations through current knowledge of current customer preferences and new releases.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Inventory Manager

Barnes & Noble
11.2015 - 03.2018
  • Created and updated regular inventory reports and records.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Participated in regular cycle counts to confirm accuracy of inventory records and processed product returns based on cycle count.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Received and sorted daily freight deliveries.

Store Manager

Hastings Entertainment Inc
02.2013 - 07.2015
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Education

Business Management

Indiana Wesleyan University
Marion, IN

High School Diploma -

Pineville High School
Pineville, LA
05.1992

Skills

  • Stress Tolerance
  • Emergency Management
  • Quick Learner
  • Accuracy and Precision
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Prioritizing Situations

REFERENCES

1) Kristi Zalman (TDS) 903-431-3830 kristizalman@gmail.com

2) Katheryn Hitt (Friend) 979-255-4318 Kathiehitt@yahoo.com

3) Sarah Titus (B&N) 409-291-3662 Sarahstephtitus@gmail.com

Timeline

Medical Dispatcher

TDS (The Delivery Service)
05.2023 - 05.2024

Medical Courier

TDS (The Delivery Service)
04.2021 - 05.2023

Floor Manager

Barnes & Noble
03.2018 - 03.2020

Inventory Manager

Barnes & Noble
11.2015 - 03.2018

Store Manager

Hastings Entertainment Inc
02.2013 - 07.2015

Business Management

Indiana Wesleyan University

High School Diploma -

Pineville High School

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CRYSTAL SIMMONS