Crystal Simms

Technology that provides post-acute care providers with training, surveys and reputation management to help you become the business your customers brag about and employees compete to work. We fuel better employee and resident/eldercare experiences | Great Place to Work Certification | Customer Google Reviews

• Own overall relationship with assigned clients 195 accounts,lead process improvement and problem-solving efforts to create standard procedures. Discuss state regulatory requirements to stay in compliance with (owners and leadership of agencies), conduct business reviews, giving consultation to enhance client and caregivers experience. Go over NPS scores and benchmark report and compare to the industry trends.
• Review current contracts to identify upcoming contract expirations and coordinate with stakeholders to analyze contract renewals and re-negotiation. Consult regularly with clients to fully understand their needs and actively solve pain points. Trusted advisor and customer advocate.
• Developed documentation and logs of implemented solutions and generated and submitted reports to maintain customer metrics and data. Data Analysis utilize customer data and analytics to identify trends, preferences, and opportunities for improvement.
• Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients. Participated in vendor selection and management process for program initiatives.

Universal Child Care Enrollment System, help simplify the enrollment process.

• Determined needs, delivered solutions and overcame objections through consultative selling skills. Making 20 +cold calls a day to prospects and worked with providers throughout the sales process. Developed strategic relationships with existing customers by learning preferences and managing regular communications. Increasing profitability creating deals through Pipedrive lead opportunities.
• Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams. Collected information on sales and service issues to coordinate team-wide resolutions. Determined needs, delivered solutions and overcame objections through consultative selling skills.

Insurance-industry only software the leading agency solutions that includes CRM functionality.

• Top Seller in July 2020 for closing an unprecedented 60-seat account, out-pacing team’s average of 25 seats per deal. Made 85+ cold calls to prospects and worked with clients throughout the sales cycle until close phase.
• Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships. Communicated between internal and external stakeholders, clients and vendors.
• Strengthened customer relationships with proactive and collaborative approach to managing needs. Managed sales cycle from first contact to established customer sale and maintained solid customer base.

Wellness center dedicated to positively influence your lifestyle. Cryotherapy science-approved solutions helps relax, recover and rejuvenate.

• Ran flagship store,recruited,hired to establish key internal functions and outline scope of positions for new organization.
• Checked facility, employee work and service levels to maintain compliance with company and industry standards. Managed work and performance of more than 6 employees
• Trained new employees on proper protocols and customer service standards. Negotiated price and service with customers and vendors to decrease expenses and increase profit.