Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Simon

Rockledge

Summary

Dynamic Food Service Manager with extensive experience at Health Care Service Group, excelling in customer service and food safety. Proven ability to enhance operational efficiency and improve customer satisfaction through effective training and organization. Skilled in data entry and time tracking, ensuring compliance with sanitation standards while fostering a collaborative team environment.

Experienced with various cooking techniques and kitchen operations. Utilizes culinary skills to create flavorful and visually appealing dishes. Knowledge of food safety practices and efficient kitchen workflows.

Professional culinary expert with strong track record in preparing high-quality dishes and maintaining kitchen efficiency. Known for exceptional collaboration within team environments and adaptability to changing needs. Possesses key skills in food preparation, safety, and sanitation, along with keen sense of taste and presentation. Reliable and results-driven, consistently delivering outstanding culinary experiences.

Talented Cook with excellent experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Qualified and hardworking with up-to-date food handling permit.

Experienced with operational management in diverse settings. Utilizes strategic thinking to streamline processes and enhance team output. Knowledge of resource allocation and team leadership, ensuring high standards and consistent results.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

17
17
years of professional experience

Work History

Timekeeper

Veterans Canteen Service
04.2025 - Current
  • Verified timekeeping records and handled any discrepancies with employees.
  • Checked accrued hours against listed hours for leave time.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Maintained detailed records of employee attendance, including sick days, vacation time, and overtime hours.

Cook

Veterans Canteen Service
10.2023 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.
  • Trained new kitchen staff, ensuring they met restaurant's high standards.
  • Managed time effectively to ensure timely meal preparation, even during peak hours.

Food Service Manager

Health Care Service Group
03.2018 - 10.2023
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
  • Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
  • Improved customer satisfaction by implementing new menu options and streamlining food preparation processes.

Customer Service Representative

Target
02.2013 - 09.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Food Service Worker

Parrish Medical Center
08.2008 - 12.2012
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Learned other teammates' work tasks to train as backup.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Assisted in inventory management, ordering supplies, and minimizing food spoilage.

Education

High School Diploma -

Astronaut High School
Titusville, FL
05-2004

Skills

  • Data entry proficiency
  • Time tracking tools
  • Calendar management
  • Deadline oriented
  • Customer service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Food preparation
  • Multitasking and organization
  • Strong attention to safe food handling procedures
  • Kitchen organization
  • Sanitation

Timeline

Timekeeper

Veterans Canteen Service
04.2025 - Current

Cook

Veterans Canteen Service
10.2023 - Current

Food Service Manager

Health Care Service Group
03.2018 - 10.2023

Customer Service Representative

Target
02.2013 - 09.2016

Food Service Worker

Parrish Medical Center
08.2008 - 12.2012

High School Diploma -

Astronaut High School

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