Crystal Simpson
Austin,TX
Summary
Friendly Barista with 3 years of experience at Jester Java. 12 year experience of customer at the University of Texas at Austin, known for exceptional customer service and proficiency in cash handling. Excelled in creating a welcoming atmosphere, enhancing customer satisfaction, and maintaining high levels of accuracy in transactions. Demonstrated expertise in coffee roasting methods and teamwork, contributing to efficient operations and positive customer experiences. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Barista/Cashier
University Of Texas At Austin
08.2012 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned and sanitized counters, machines, utensils, to prevent spread of germs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Packaged bagels, muffins and other food items for customer purchase.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transactions.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
Eastside Memorial HS
Austin, TX05.2009
Skills
- Friendliness
- Exceptional customer service
- Cash Handling
- Team Player
- Knowledge of coffee roasting and growing methods
Timeline
Barista/Cashier
University Of Texas At Austin
08.2012 - Current
Eastside Memorial HS
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