Crystal Sims

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Maintained sufficient number of units market-ready for lease.
• Communicated effectively with owners, residents, and on-site associates.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Maximized rental income while minimizing expenses through effective planning and control.
• Developed annual operating budgets and forecasts, as well as sales and marketing plans.
• CHA Recertification Specialist
• Tax Credit
• Yardi, Entrata
• Microsoft Excel Microsoft word

- Proficient in clerical and administrative tasks, including data entry, document management, and record keeping.

- Strong organizational and time management skills.

- Excellent attention to detail and accuracy in performing clerical duties.

- Proficient in using office software and equipment, including MS Office Suite and document management systems.

- Effective communication skills, both written and verbal.

- Ability to work independently and in a team environment.

- Strong problem-solving and decision-making abilities.

- Knowledge of Microsoft word Microsoft excel word document.

- Managed and maintained electronic and physical filing systems, ensuring accurate and efficient document organization.

- Assisted in data entry, data analysis, and report generation.

- Prepared and edited documents, reports, and presentations.

- Assisted in scheduling meetings, coordinating calendars, and making travel arrangements.

- Responded to inquiries and provided assistance to clients or internal staff.

- Assisted in training and supervising new clerical staff.

- Handled confidential and sensitive information with professionalism and discretion.

• Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
• Answered phone calls and emails and responded to questions from prospects quickly and effectively.
• Set appointment times for individuals to tour facilities and see available units.
• Collected, completed, and processed lease applications.
• Developed and implemented tactical marketing plans.
• Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.

• Cross-trained existing employees to maximize team agility and performance.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maintained professional, organized, and safe environment for employees and patrons.
• Onboarded new employees with training and new hire documentation.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored team members to enhance professional development and accountability in workplace.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Created employee schedules to align coverage with forecasted demands.
• Developed strategy to increase sales and drive profits.
• Reviewed sales and gross profit report to assess company efficiency.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Defined clear targets and objectives and communicated to other team members.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.