Summary
Overview
Work History
Education
Skills
Certification
Additional Roles (Short-Term/Part-Time)
Timeline
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Crystal Sims

Harriman,USA

Summary

Detail-oriented and organized administrative professional with extensive experience in office management, scheduling, client communication, and data entry. Seeking an Administrative Assistant position where I can contribute my strong organizational skills and exceptional customer service background to support daily operations.

Office professional prepared for this role with comprehensive experience in administrative functions, scheduling, and office management. Known for driving efficiency and streamlining processes to support organizational goals. Excels in team collaboration and adapts readily to changing needs, ensuring reliable and consistent performance. Proficient in communication and organizational skills, traits highly valued by employers.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Office Administrator

Thompson Law Firm
09.2022 - Current
  • - Provided administrative support to legal staff including document preparation and file organization.
  • - Managed scheduling, client communications, and intake processes.
  • - Maintained confidentiality and accurate record-keeping.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.

Business Office Manager

Advantage Home Care
09.2020 - 01.2022
  • - Handled client intake, home visit coordination, and data entry.
  • - Scheduled staff and managed hiring for care positions.
  • - Maintained financial records and invoicing using QuickBooks.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Resolved financial discrepancies and customer billing issues with timely attention.

Office Manager

H&R Block
11.2017 - 03.2021
  • - Managed office operations including staff scheduling and client appointments.
  • - Processed state and federal tax returns.
  • - Oversaw hiring and training of seasonal staff.
  • (Seasonal)
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Assistant Manager

Wendy’s
07.2003 - 11.2017
  • - Supervised daily operations and led a team in a fast-paced environment.
  • - Managed inventory, customer service, and employee scheduling.
  • - Handled payroll, labor management, and cost control.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Associate Degree - Business Administration

Roane State Community College

High School - undefined

Cumberland County High School
05.2000

Skills

  • Office Administration
  • Scheduling & Calendar Management
  • Customer Service
  • Microsoft Office Suite & QuickBooks
  • Hiring & Staff Coordination
  • Data Entry & Records Management
  • Confidentiality & Professionalism

Certification

  • H&R Block Senior Tax Specialist
  • Tax Associate Training

Additional Roles (Short-Term/Part-Time)

  • - Activities Director, Renaissance Terrace – Planned events and managed resident activities.
  • - Caregiver, Silver Angels – Provided in-home care for clients.
  • - Assistant Produce Manager, Food City – Managed produce department operations.
  • - Shift Manager roles at Bojangles, Captain D’s – Managed shifts, labor, and cash handling.
  • - Delivery Driver, Pizza Hut – Handled deliveries, stocking, and customer service.
  • - Line Packer, Colinx – Managed packaging and quality checks.

Timeline

Office Administrator

Thompson Law Firm
09.2022 - Current

Business Office Manager

Advantage Home Care
09.2020 - 01.2022

Office Manager

H&R Block
11.2017 - 03.2021

Assistant Manager

Wendy’s
07.2003 - 11.2017

High School - undefined

Cumberland County High School

Associate Degree - Business Administration

Roane State Community College

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Crystal Sims