Crystal Sinclair
customer service
Kannapolis,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
United Airlines
09.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Sales Representative
KIA OF GASTONIA
07.2015 - 05.2019
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
Customer Service Sales Representative
Nissan North America, Inc.
11.2016 - 02.2017
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Prospected continuously for new potential customers and maintained robust conversion rate.
Education
High School Diploma -
Hunter Huss High School
Gastonia, NC2000
Skills
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Upselling Products and Services
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Needs Assessment
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Customer Service and Assistance
- Answering Customer Questions
- Solving Customer Concerns
Timeline
Customer Service Representative
United Airlines
09.2022 - Current
Customer Service Sales Representative
Nissan North America, Inc.
11.2016 - 02.2017
Customer Service Sales Representative
KIA OF GASTONIA
07.2015 - 05.2019
High School Diploma -
Hunter Huss High School
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