Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Skira

Columbus,Ohio

Summary

Highly detailed Senior Systems Analyst offering outstanding testing, documentation, and team oversight skills. Self-motivated and committed to resolving critical issues through attention to detail. Known for great work and reliability.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Sr. Systems Analyst/Architect

Accenture
Columbus, Ohio
01.2023 - Current
  • Manages an Epic Research team.
  • Ambulatory resource on projects (CMS guidelines, new department builds, creating hard stops, bulk ordering, implementing flags, advanced directive activity, updating security points).
  • Exposure working across applications on projects.
  • Reviews and assesses networks to determine areas for improvement.
  • Resolved access issues relating to projects, escalating critical cases to Delivery Lead for remedy.
  • Security Liaison for Ambulatory and Research.
  • Manages the semi-annual CMS diagnosis replacement that spans across all applications.
  • Extensive understanding and knowledge with upgrades.
  • Service Now background (problem management, knowledge based articles, reports, dashboards, incidents).
  • Collectively led an offshore team for Epic support.
  • Advisor on processes with the OhioHealth client (my previous employer).
  • Nominated by Director of OhioHealth for this position.
  • Coordinated with external vendors on system implementations and upgrades.
  • Identified opportunities for process optimization through the use of technology.
  • Documented steps required for troubleshooting and compiled into reports.
  • Ensured compliance with applicable laws and regulations related to data privacy.
  • Worked in close collaboration during opening project stages with other team members to craft appropriate measures and strategies.
  • Provided guidance and mentorship to junior team members on technical matters.

Sr. System Analyst

OhioHealth Corporate
Columbus, Ohio
05.2016 - 01.2023
  • Experience on integrated teams such as ePrescribing and Research
  • Project lead for yearly New Resident onboarding (updated MyChart, Results Routing, ePrescribing, EPCS, and Electronic Prior Authorizations)
  • Analyst in charge of implementing diagnoses updates across the health system (familiar with large file transfers and FTPs)
  • Created detailed documentation including flowcharts, diagrams, reports, and presentations.
  • Performed periodic maintenance checks on computer systems to ensure proper functioning.
  • Actively participated in team meetings to review project status updates.
  • Agile experience (worked and shadowed directly with Pillar)
  • Collaborates with Directors (Director of Operations, Director of Care Management, and Director of Education & Training)
  • Ambulatory builder during Epic upgrades: review, build, validate
  • Data Courier superuser
  • New department build resource
  • Senior/Lead support for Ambulatory tickets
  • Manages projects and releases within ServiceNow (incidents, tasks, changes, break fixes, demands, features)
  • Accepted and participated in the Emergent Leader Program within OhioHealth.

Clinical Project Manager / Business Analyst

OhioHealth Group
Columbus, Ohio
03.2014 - 05.2016
  • Took minutes and set up agendas for the population health modeling and clinical/IT meetings.
  • Collaborated with internal departments such as pharmacy, case managers, and operations. to ensure successful completion of projects.
  • Compiled data from various sources into meaningful reports; analyzed results; provided recommendations based on findings reported therein.
  • Identified opportunities for process improvement through analysis of operational processes associated with internal organizational implementations.
  • Generated timelines and milestones.
  • Facilitated resolution of conflicts between different stakeholders involved in a given project.
  • Monitored site performance metrics and took corrective action and/or pivoted when necessary.
  • Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
  • Responsible for physician and patient satisfaction surveys: formulating questions, coordinating feedback, working with survey monkey, communicating processes to embedded case managers, distributing, collecting, and preparing presentations for board meetings.
  • Served as the super-user, administrator, and business analyst to care coordination for the new software.
  • Facilitated on-site training for new software.
  • Updated clinical policies.
  • Enjoyed open communication with senior leadership.
  • Managed and reported on metrics for population health projects to senior leadership: CHF, COPD, musculoskeletal disorders, Sickle cell, and Diabetes.
  • Partnered with OhioHealth’s Center for Excellence to understand Lean process and apply it to population health.

Executive Secretary

OhioHealth
Columbus, Ohio
01.2011 - 03.2014
  • Managed calendar of appointments for executives; scheduled appointments with internal and external contacts.
  • Responsible for maintaining confidential files pertaining to executive operations.
  • Greeted and directed visitors, answered phone calls, and provided general administrative support.
  • Assisted in the preparation of presentations, reports, memos, letters, and other documents as needed.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Facilitated communication between executives and other departments within the organization.
  • Coordinated various office activities such as ordering supplies and arranging catering services for events.
  • Prepared agendas and took minutes of meetings attended by the executive staff.
  • Organized, scheduled and confirmed board and team meetings.
  • Ordered office supplies to keep stationary and inventory properly stocked.
  • Organized meetings, conferences, and travel arrangements for executives.
  • Reviewed incoming correspondence; distributed materials accordingly.
  • Assisted with special projects as needed; provided input on project plans when requested.

PBX Operator Lead, Information Services

OhioHealth
Columbus, Ohio
02.2010 - 01.2011
  • Department Lead
  • Developed new training methods for staff and communicated needs to management
  • Relayed on-call lists for all OhioHealth hospital staff
  • Liaison for after-hours hospice care
  • Gave input and set in interviews for the department.
  • Operated multi-line telephone system to answer incoming calls and direct callers to specific destinations based on their needs.
  • Monitored and operated PBX switchboard to route incoming calls to appropriate personnel.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Provided training and coaching to new PBX operators.
  • Escalated complex customer service issues to management when necessary.
  • Responded promptly to emergency calls for assistance.
  • Transferred calls to the correct departments or individuals in accordance with established procedures.
  • Paged employees over PA system to ensure prompt connection with callers.

Education

Bachelor of Science -

University of Rio Grande
Rio Grande
06-2000

Skills

  • Change Management
  • User Acceptance Testing
  • Requirements Gathering
  • System Upgrades
  • Clinical Documentation
  • Data Migration
  • System Configuration
  • Analytical Skills

Certification

EpicCare Ambulatory Certified: August 2016, 2020

Epic Research: Clinical: 2020

Cadence Certified: August 2022

Timeline

Sr. Systems Analyst/Architect

Accenture
01.2023 - Current

Sr. System Analyst

OhioHealth Corporate
05.2016 - 01.2023

Clinical Project Manager / Business Analyst

OhioHealth Group
03.2014 - 05.2016

Executive Secretary

OhioHealth
01.2011 - 03.2014

PBX Operator Lead, Information Services

OhioHealth
02.2010 - 01.2011

Bachelor of Science -

University of Rio Grande

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Crystal Skira