Crystal March
Security Officer / Retail / Home Health Aide / Customer Service
Vernon Center,NY
Summary
I am currenly seeking a position where i can utilize the skills and certifications i have recieved in my time in security where i can hopefully continue to grow and climb higher in this occupation. I believe i can become a strong asset to the company. And hopefully utilize my background in customer service to aid in the service to the patrons. I am a hard worker, a quick learner, and i am passionate about helping others.
Overview
19
19
years of professional experience
Work History
Security Officer
Securitas
10.2023 - Current
- I was responsible for monitoring the physical security of a variety of posts through out my appointment with this company including medical centers, secured warehouses, skiffs and apartment complexes which responsibilities included keeping watch including roving responsibilities, handling access control, preforming entrance and exit inspections, as well as maintaining a clean and orderly report log of any and all new or unusual events that occurred during my watch
- While on post i could be assigned to a number of side tasks or need to respond to various incidents where i was operating in the capacity of a mediator or a scene control until proper autorites could arrive
- This included responding to vehicle or interpersonal interactions within the premisis or the parking lot of my posted station
Home Health Aide
Live Long at Home
06.2021 - 10.2023
- I do companion care I don’t do much personal care for these clients I mostly clean their houses and shopping or something like walking their dog or laundry or taking them to a doctors appointment or just going out to dinner and talking with them
- I also do private care I do assist with personal care needs from bathing and tolieting and dressing to feeding them and cleaning of their homes and keeping medication schedules and making sure that they are given and getting them to appointment’s
Certified Nursing Assistant
Crouse Community Center Cazenovia Adult Day Rehabilitation Center
05.2022 - 08.2022
- I cared for individuals with dementia, Alzheimer's disease, physical disabilities, and those undergoing post-operative recovery and convalescents
- I took and recorded vital signs such as temperature, blood pressures or used Oxidation meter to determine O2 levels and heart rate
- This also included accompanying residents to Appointments and helping with their care and transfers and toileting during their appointments and trips and would make sure they had paperwork and put jackets or shoes on & bring any items that were needed briefs, walkers oxygen tank and other supplies that would be needed during the duration of the appointments
- I cleaned rooms, changed bed linens, and attended to patients' comfort and cleanliness
- I turned bedfast patients to avoid bedsores
- And I also prepared and served food, or fed patients needing assistance, and recorded food or liquid intake and output
Personal Care Assistant
Resource Center for Independent Living
06.2018 - 12.2021
- I was responsible for light cleaning, cooking, running errands, and doing laundry, as well as assisting clients with bathing, showering, grooming, and other personal hygiene tasks
- I also get to engage clients in activities like reading, talking, and playing games help make end of life arrangements and set up payments and report to the Visiting Nurses and Physicians various observations of concern or issues that arise during our shifts
Certified Nursing Assistant
Bethany Gardens
08.2019 - 04.2020
- I cared for individuals with dementia, Alzheimer's disease, physical disabilities, and those undergoing post-operative recovery and convalescents
- I took and recorded vital signs such as temperature, blood pressures or used Oxidation meter to determine O2 levels and heart rate
- This also included accompanying residents to Appointments and helping with their care and transfers and toileting during their appointments and trips and would make sure they had paperwork and put jackets or shoes on & bring any items that were needed briefs, walkers oxygen tank and other supplies that would be needed during the duration of the appointments
- I cleaned rooms, changed bed linens, and attended to patients' comfort and cleanliness
- I turned bedfast patients to avoid bedsores
- And I also prepared and served food, or fed patients needing assistance, and recorded food or liquid intake and output
Certified Nursing Assistant
Colonial Park Rehab & Nursing Center
06.2019 - 09.2019
- I cared for individuals with dementia, Alzheimer's disease, physical disabilities, and those undergoing post-operative recovery and convalescents
- I took and recorded vital signs such as temperature, blood pressures or used Oxidation meter to determine O2 levels and heart rate
- This also included accompanying residents to Appointments and helping with their care and transfers and toileting during their appointments and trips and would make sure they had paperwork and put jackets or shoes on & bring any items that were needed briefs, walkers oxygen tank and other supplies that would be needed during the duration of the appointments
- I cleaned rooms, changed bed linens, and attended to patients' comfort and cleanliness
- I turned bedfast patients to avoid bedsores
- And I also prepared and served food, or fed patients needing assistance, and recorded food or liquid intake and output
Certified Nursing Assistant
Oneida Health
04.2019 - 05.2019
- I cared for individuals with dementia, Alzheimer's disease, physical disabilities, and those undergoing post-operative recovery and convalescents
- I took and recorded vital signs such as temperature, blood pressures or used Oxidation meter to determine O2 levels and heart rate
- This also included accompanying residents to Appointments and helping with their care and transfers and toileting during their appointments and trips and would make sure they had paperwork and put jackets or shoes on & bring any items that were needed briefs, walkers oxygen tank and other supplies that would be needed during the duration of the appointments
- I cleaned rooms, changed bed linens, and attended to patients' comfort and cleanliness
- I turned bedfast patients to avoid bedsores
- And I also prepared and served food, or fed patients needing assistance, and recorded food or liquid intake and output
Customer Service Associate
Walmart
09.2011 - 05.2014
- Company Overview: Oneida, NY
- I would count on the drawer and then cash out customers providing excellent customer service experiences and also take various types of payments cash ,checks and cards and then perform various transactions with WIC and Food Stamps and handling Tax Exemptions and Returns or Payments on Lay a ways or binning of the items and printing the labels and taping them on activating gift cards and checking out customers and bagging and reconciliation of the drawer and depositing of the money from the days sells
- Oneida, NY
Shift Manager
Hardee’s Restaurant
08.2010 - 10.2010
- I was trained to perform each task from inventory to orders and banking tasks deposits to change orders and picking up checks to safe handling and spent time learning each station in the store and checking of temperature and dates for fresh food items and supplies items and learned how to handle hourly calculations of payroll to budget and was also training for the assistant manager position in management program and testing for it until I left
Customer Service Associate
Harbor Freight Tools
06.2009 - 06.2010
- Company Overview: Yorkville, NY
- I would count on the drawer and then cash out customers providing excellent customer service experiences and also take various types of payments cash ,checks and cards and then perform various transactions with WIC and Food Stamps and handling Tax Exemptions and Returns or Payments on Lay a ways or binning of the items and printing the labels and taping them on activating gift cards and checking out customers and bagging and reconciliation of the drawer and depositing of the money from the days sells
- Yorkville, NY
Cashier
Super Foods
08.2007 - 04.2009
- Company Overview: Thomasville, AL
- I would count on the drawer and then cash out customers providing excellent customer service experiences and also take various types of payments cash ,checks and cards and then perform various transactions with WIC and Food Stamps and handling Tax Exemptions and Returns or Payments on Lay a ways or binning of the items and printing the labels and taping them on activating gift cards and checking out customers and bagging and reconciliation of the drawer and depositing of the money from the days sells
- Thomasville, AL
Studio Manager
PCA International Inc
06.2005 - 05.2007
- I was trained to perform each task from inventory to orders and banking tasks deposits to change orders and picking up checks to safe handling and spent time learning each station in the store and checking of temperature and dates for fresh food items and supplies items and learned how to handle hourly calculations of payroll to budget and was also training for the assistant manager position in management program and testing for it until I left
- I was hired in as a manager and trained in photography and selling and scheduling I performed interviews and training and hiring and had to also let go a few
- I became more skilled and more experienced and participated in photography competitions and scored well and had a high selling average and got company recognition and bonuses for it
- I did signage and acquisition for appointments and ran various promotions to bring in customers and I would set appointments handle appointments do the photos and sell the pictures and products to them and handle complaints and provide them customer service and condolences packages for customer of a loss child
- We would try to provide customers with issues a solution and make them happy
- The motto was a happy customer is a repeat customer and we would always make efforts to help customers feel taken care of and I would also give them items or discounts for the issues and if I couldn’t get it done then I would have my district manager assist further
- I enjoyed being apart of someone’s story weather was a engagement picture or a new baby or a birthday photo or a picture for a professional reference for a real estate agent or for a updated family photo I helped to tell a story with photographs
Education
NYSDOH Certification# NY000418898E -
07.2024
Completed Security Certification Class -
01.2023
Certified Nursing Assistant 100 Hours Certification -
04.2019
High School Diploma -
Nation High
Charlotte, NC04.2010
Skills
- Strong work ethic
- Willing to learn
- Cooperative team member
- Well organized
References
Available on request.
Timeline
Security Officer
Securitas
10.2023 - Current
Certified Nursing Assistant
Crouse Community Center Cazenovia Adult Day Rehabilitation Center
05.2022 - 08.2022
Home Health Aide
Live Long at Home
06.2021 - 10.2023
Certified Nursing Assistant
Bethany Gardens
08.2019 - 04.2020
Certified Nursing Assistant
Colonial Park Rehab & Nursing Center
06.2019 - 09.2019
Certified Nursing Assistant
Oneida Health
04.2019 - 05.2019
Personal Care Assistant
Resource Center for Independent Living
06.2018 - 12.2021
Customer Service Associate
Walmart
09.2011 - 05.2014
Shift Manager
Hardee’s Restaurant
08.2010 - 10.2010
Customer Service Associate
Harbor Freight Tools
06.2009 - 06.2010
Cashier
Super Foods
08.2007 - 04.2009
Studio Manager
PCA International Inc
06.2005 - 05.2007
NYSDOH Certification# NY000418898E -
Completed Security Certification Class -
Certified Nursing Assistant 100 Hours Certification -
High School Diploma -
Nation High
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