Crystal Smith
Decatur,GA
Summary
Hardworking and reliable employee seeking a leadership position. Offering excellent communication and good judgment. Experienced Durable Medical Equipment Representative with over 5 years of experience and 19 plus years in Healthcare. Excellent reputation for resolving problems and improving customer satisfaction. Motivated to learn, grow, and excel in Healthcare. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Durable Medical Equipment Representative
OrthoAtlanta
Stockbridge
01.2018 - Current
- Verify patient insurance benefits
- Upload agreement forms for patient approval
- Manage daily dispense report
- Manage monthly inventory report
- Obtain measurements for custom braces
- Document information regarding installations, repairs, and inventory checks
- Maintain safe work environment and adhered to privacy regulations
- Use Microsoft Word and other software tools to create documents and other communications
- Monitor company inventory to keep stock levels and databases updated
- Participate in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Manage numerous calls per day to address customer inquiries and concerns
- Offer friendly and efficient service to customers, manage challenging situations with ease
- Monitor equipment and tool inventory to consistent replenishment in alignment with demand
- Fit athletes for equipment
- Train team members effectively to maintain consistent productivity
- Established vendor relationships to access timely services in support of events
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
Medical Assistant
OrthoAtlanta
Stockbridge
11.2016 - 01.2019
- Sanitize, restock, and organize exam rooms and medical equipment
- Obtained client medical history, medication information, symptoms, and allergies
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Collected and documented patient medical information such as blood pressure and weight
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Documented vital signs and health history for patients in clinic and hospital environments
- Called and faxed pharmacies to submit prescriptions and refills
- Schedule appointments, register patients and distribute sample pharmaceuticals as prescribed
- Completed clinical procedures and gathered patient data for interpretation by physician
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment
- Obtained pre- and post-treatment vital signs and weight
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Education
Bachelor of Healthcare Management - Healthcare
American InterContinental University
01.2022
Certified Medical Assistant - Healthcare
Lincoln Technical Institute
12.2005
Skills
- Microsoft powerpoint, Excel and word skills
- Detailed oriented
- Strong organizational and time management skills
- Excellent verbal and written communication skill
- Strong sense of discretion and professionalism
- HIPAA Regulations
- Problem-solving
- Epic
- Excellent Customer Service Skills
- Safety Protocols
- Benefits Verifications
- Privacy Regulations
Timeline
Durable Medical Equipment Representative
OrthoAtlanta
01.2018 - Current
Medical Assistant
OrthoAtlanta
11.2016 - 01.2019
Bachelor of Healthcare Management - Healthcare
American InterContinental University
Certified Medical Assistant - Healthcare
Lincoln Technical Institute
Similar Profiles
Crystal SmithCrystal Smith
Durable Medical Equipment Representative at OrthoAtlantaDurable Medical Equipment Representative at OrthoAtlanta
Samantha BanksSamantha Banks
Certified Surgical Technologist at OrthoAtlanta Surgery CenterCertified Surgical Technologist at OrthoAtlanta Surgery Center
Camarah StocksCamarah Stocks
Surgery Scheduler at Piedmont Orthopedics OrthoAtlantaSurgery Scheduler at Piedmont Orthopedics OrthoAtlanta