Summary
Overview
Work History
Education
Skills
Custom
Interests
Timeline
Generic

Crystal Smith

San Diego,CA

Summary

Accomplished Operations Specialist Second Class with a proven track record in the US Navy, enhancing target identification accuracy and national security. Demonstrates exceptional problem-solving abilities and team leadership, ensuring operational excellence and efficiency. Skilled in operational risk management and delivering excellent customer service, consistently driving improvements and fostering a culture of accountability and productivity.

Overview

7
7
years of professional experience

Work History

Operations Specialist Second Class

US Navy
11.2019 - Current
  • Improved target identification accuracy with continuous refinement of radar operating procedures.
  • Identified potential threats to national security by closely tracking suspicious radar signatures.
  • Increased airspace safety, monitoring aircraft movements and providing real-time updates to air traffic controllers.
  • Supported mission success through diligent surveillance of assigned geographic areas using advanced radar technology.
  • Participated in joint exercises with allied nations to strengthen interoperability between different military branches'' radar capabilities.
  • Planned routes and travel speeds to meet scheduling and delivery goals.
  • Established performance metrics and monitored progress towards targets, driving continuous improvements in operations.
  • Analyzed operational data to identify trends and opportunities for improvement in efficiency and effectiveness.
  • Developed comprehensive training programs for new employees, speeding up their integration into the workforce and enhancing overall productivity.
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Collected, arranged, and input information into database system.
  • Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.

Crew Member

AMC
03.2019 - 11.2019
  • Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Provided assistance to guests with special needs and helped with seat accommodations.
  • Assisted in maintaining a clean and safe theater environment, promoting positive guest interactions.
  • Checked IDs for age-restricted shows in compliance with regulations.
  • Stocked and organized concession supplies to provide customers with food and beverage options.
  • Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
  • Worked with other staff members for smooth theater operations.
  • Managed ticket booth operations, ensuring accurate transactions and prompt customer service.
  • Maintained up-to-date knowledge of current films being shown at the theater as well as those coming soon in order to respond effectively to guest inquiries.
  • Coordinated with team members to cover various roles as needed during busy periods or staff shortages, maintaining a consistently high level of service throughout the theater's operational hours.
  • Managed approximately 30 incoming calls per day from costumers.

Waitress

Cracker Barrel
06.2018 - 11.2018
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Sales Associate

Tilly's
10.2017 - 06.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

Education

High School Diploma -

Putnam City High School
Oklahoma City, OK
05-2019

Skills

  • Problem-solving abilities

  • Multitasking

  • Security Procedures

  • Team Leadership

  • Positive and professional

  • Reliability and punctuality

  • Excellent customer service

  • Operational risk management

  • Firefighting and Damage Control

Custom

SECRET

Interests

  • Exploring various forms of art, such as dancing, photography, and painting, to nurture creativity and personal growth
  • Passionate about balancing physical health with mental and emotional wellness
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • I like working with my hands and fixing things
  • Community Cleanup
  • Video Gaming
  • Reading

Timeline

Operations Specialist Second Class

US Navy
11.2019 - Current

Crew Member

AMC
03.2019 - 11.2019

Waitress

Cracker Barrel
06.2018 - 11.2018

Sales Associate

Tilly's
10.2017 - 06.2018

High School Diploma -

Putnam City High School

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Crystal Smith