Crystal Smith
Jonesboro,Ga
Summary
Proactive, high-energy professional with excellent organization and communication skills. Proven ability to build trust and develop effective relationships. Experienced in working with people from diverse backgrounds and cultures. Adept at performing at a high level in difficult and challenging environments. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Inside Sales Coordinator
Wavetronix
09.2022 - Current
- Scheduled customer appointments for sales representatives on road or out of office.
- Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
- Answered average of 10-15 incoming customer calls daily.
- Initiated sales calls to existing customers to replenish inventories.
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Identified prospective customers using business directories and leads from existing clients.
- Used CRM software to maintain detailed contact logs and account records.
- Developed new accounts by marketing company product and offering value-added services
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules
Community Parent Liaison
Clayton County Public Schools
Jonesboro, GA
07.2018 - 09.2022
- Facilitate communication between parents and their children's school
- Establish training program such as Parent Cafe or Parent University to bring topics related family and school, parent ESL classes, computer training and GED program
- Provide translating of district and school documents designed to inform parents such as letters, bulletins, announcements, calendars, notices, webpage information, articles, flyers, newsletters, community resources communication, curricular, technology ,food services communication, special education, etc
- As required by school personnel, Central Office Administration and Board of Education.
- Cultivated interpersonal skills by building positive relationships with others
- Adaptable and proficient in learning new concepts quickly and efficiently
- Demonstrated leadership skills in managing projects from concept to completion
- Exercised leadership capabilities by successfully motivating and inspiring others
Office Manager
Lifelong Learners International Academy
09.2019 - 05.2022
- Overseeing general office operation
- Greeting visitors, answering high-volume of incoming phone calls and delivering world-class customer service.
- Coordinating appointments and meetings and managing staff calendars and schedules
- Supervising, mentoring, training, and coaching office staff and delegating assignments to ensure maximum productivity
- Purchasing office supplies and equipment and maintaining proper stock levels
- Producing reports, composing correspondence, and drafting new contracts
- Creating presentations and other management-level reports.
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Managed compliance to keep organization operating within legal and regulatory guidelines
Interrelated Paraprofessional
Clayton County Public Schools
Jonesboro, GA
09.2016 - 07.2018
- Maintain records of students’ educational and behavioral development as assigned by teacher
- Assist teacher in classroom activities; gathered and displayed information
- Use instructional strategies and techniques for facilitating the integration of all students into the academic program
- Reinforce reading, writing, mathematical ideas and concepts and other such skills presented by the teacher in small groups or in one-on-one settings
- Assist with learning activities circulating the classroom and providing student assistance.
- Utilized effective communication strategies when interacting with diverse populations.
- Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
Junior Assistant Manager
Rainbow Shops
Stockbridge, GA
04.2015 - 11.2019
- Ensuring company policies are followed
- Optimizing profits by controlling costs
- Hiring, training and developing new employees
- Resolving customer issues to their overall satisfaction
- Maintaining an overall management style that follows company best practices
- Providing leadership and direction to all employees
- Ensuring product quality and availability
- Preparing and presenting employee reviews
- Working closely with the store manager to lead staff
- Overseeing retail inventory
- Assisting customers whenever necessary
Education
Doctorate - Strategic Leadership
Liberty University
Lynchburg, VA12-2026
Master of Science - Public Administration
Liberty University
Lynchburg, VA12.2022
Bachelor of Arts - Communications
Kennesaw State University
Kennesaw, GA05.2016
Associate of Arts - Communications, Communication, Public Relations
Gordon State University
Barnesville, GA05.2014
Certification - Patient Care Technician
Everest College
Jonesboro, GA08-2008
Skills
- Creative Writing
- Goals and Performance
- Time Management
- Data Entry
- Client Relations
- Customer Service
- Interpersonal Communication
- Public Speaking
- Presentations
- Relationship Development
- Multicultural & Ethnic Awareness
- Behavioral Management (groups or individually)
- Strategic Planning
- Microsoft word, excel, PowerPoint, etc
- Achievements/Responsibilities/Leadership
- Training and Development
- Client Relationships
- New Business Development
- Project management
- Strategic planning
- Data analysis
- Communication strategies
- Team building
- Performance tracking
- Sales documentation development
- CRM software proficiency
- Sales pipeline management
- Client relationships
Certification
- Mental Health First Aid Certified- National Council for Mental Wellbeing
- Community Health Certification- Morehouse School of Medicine
Affiliations
- National Society of Black Engineers
References
References available upon request.
Timeline
Inside Sales Coordinator
Wavetronix
09.2022 - Current
Office Manager
Lifelong Learners International Academy
09.2019 - 05.2022
Community Parent Liaison
Clayton County Public Schools
07.2018 - 09.2022
Interrelated Paraprofessional
Clayton County Public Schools
09.2016 - 07.2018
Junior Assistant Manager
Rainbow Shops
04.2015 - 11.2019
Doctorate - Strategic Leadership
Liberty University
Master of Science - Public Administration
Liberty University
Bachelor of Arts - Communications
Kennesaw State University
Associate of Arts - Communications, Communication, Public Relations
Gordon State University
Certification - Patient Care Technician
Everest College
Similar Profiles
Mark SlikMark Slik
Temp Gardener at WavetronixTemp Gardener at Wavetronix
Michael WaldronMichael Waldron
Sales Operations & Support Manager at WavetronixSales Operations & Support Manager at Wavetronix
Darrell DeardenDarrell Dearden
Project Manager at WavetronixProject Manager at Wavetronix
ANTONIO HARRISONANTONIO HARRISON
Marketing & A&R Executive at N'Position EntertainmentMarketing & A&R Executive at N'Position Entertainment
Ayanna ParhamAyanna Parham
Service Consultant I at Georgia PowerService Consultant I at Georgia Power