Crystal Smith, MSN, RN, PCCN

• Created and directed a multi-site sepsis education and quality-improvement program, increasing compliance by 103% and establishing top-system benchmarks.
• Developed and delivered monthly education for new hires, graduate nurses, and interdisciplinary teams.
• Designed evidence-based educational initiatives, including online modules, simulation, virtual scavenger hunts, and CEU-accredited escape rooms to improve engagement and retention.
• Evaluated learner and quality outcomes to guide continuous improvement strategies.
• Standardized provider onboarding through individualized mentorship and competency-focused education.
• Collaborated with executive leadership, IT, pharmacy, and clinical teams to improve workflows, data, policies/ procedures, and patient outcomes.
• Created patient and staff educational resources, including newsletters, videos, brochures, and web content.
• Presented innovative educational strategies at local and system-wide professional forums.

• Delivered specialized care in a Level I Trauma ICU while mentoring staff and supporting unit education initiatives.
• Served as Resource RN, supporting staff development and evidence-based quality improvement projects and assisted with skill fair and educational competency checkoffs.

• Facilitated 212+ hours of clinical, simulation, and lab instruction for nursing students.
• Implemented diverse teaching strategies tailored to learner needs across multiple educational settings including academic, acute care, public health, acute rehab
• Assessed student progress and provided individualized feedback to strengthen competence and confidence.

Delivered individualized pediatric care while educating families and community members.

• Provided advanced neurological critical care and supported process improvement initiatives.
• Participated in protocol optimization and Magnet-focused quality efforts.

• Managed patient care operations as charge nurse
• Enhanced nursing skill and knowledge among new staff by providing mentorship and training as preceptor
• Strengthened professional practice council initiatives as a unit representative.
• Advanced nursing practices through contributions to system-wide nurse-education committees. Influenced nursing research and evidence-based practice council outcomes. Enhanced compliance through collaboration with joint commission assessment team.
• Developed and implemented orientation materials to enhance the onboarding experience for new graduates.