Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Crystal Snider

Batavia,OH

Summary

A self-motivated leader with a reputation for effective team management, coaching and producing results. An accomplished leader with more then 20 years of combined experience in retail management and logistics management.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Lowe's Home Improvement
05.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Logistics Specialist

Encore Technology
11.2019 - 12.2023
    • Improved supply chain efficiency by implementing new software and monitoring systems.
    • Reduced transportation costs through strategic route planning and carrier negotiations.
    • Managed inventory levels for optimal cost savings and minimal stockouts.
    • Streamlined warehouse operations, resulting in reduced labor costs and increased productivity.
    • Coordinated incoming and outgoing shipments to maintain schedules.
    • Tracked supply, equipment and product inventory quantities to maintain necessary levels.
    • Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
    • Implemented lean principles within the logistics department, reducing waste and improving overall efficiency in warehouse operations.
    • Provided training and development opportunities for employees within the logistics department, fostering a culture of growth and continuous learning.
    • Tracked and managed transfer paperwork such as packing lists.

Operations Manager

Lowe's Home Improvement
10.2003 - 11.2019
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed strong relationships with commercial customer, resulting in better pricing.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Implemented new inventory management system to optimize stock levels and reduce waste.

Education

Dental Assistant - Dental Assisting

Cincinnati Medical & Dental
Cincinnati, OH
05.2007

High School Diploma -

Clermont Northeastern High School
Batavia, OH
05.1987

Skills

    • Report Generation
    • Complaint Resolution
    • Retail Store Support
    • Problem-Solving Abilities
    • Updating Logs
    • Materials Handling
    • Shipment Coordinating
    • Inventory
    • Validating Supplies
      • Documentation Management
      • Warehouse Management
      • Shipping Coordination
      • Team Leadership
      • Project Management
      • Inventory Control
      • Spreadsheet Tracking
      • Shipping Procedures
      • Efficiency Improvement

Additional Information

I also help at Newtonsville Food Pantry. Unloading, distributing food to families in need.


Timeline

Customer Service Representative

Lowe's Home Improvement
05.2023 - Current

Logistics Specialist

Encore Technology
11.2019 - 12.2023

Operations Manager

Lowe's Home Improvement
10.2003 - 11.2019

Dental Assistant - Dental Assisting

Cincinnati Medical & Dental

High School Diploma -

Clermont Northeastern High School

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Crystal Snider