Crystal Snuffer

District Manager

Millennia Housing Management LTD.

08.2015 - Current

Streamlined operations by establishing efficient processes and communication channels between properties, leading to reduced costs and increased productivity.
Upkeep vacancy rates.
Implemented systems and procedures to increase occupancy.
Oversee, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Executed comprehensive training programs for property managers, resulting in improved employee performance and customer satisfaction.
Improved district operations efficiency by streamlining processes and implementing best practices.
Oversaw facility maintenance, ensuring compliance with safety regulations and optimal utilization of resources.
Contributed to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Trained and guided team members to maintain high productivity and performance metrics.
Enhanced employee productivity by providing training, guidance, and performance evaluations.
Created a culture of continuous improvement by encouraging feedback from employees and addressing concerns promptly.
Developed strategic plans for the district to achieve short-term and long-term goals.
Identified business development opportunities resulting in revenue growth for the district.
Travel to over 4 locations per month to manage each property and perform reviews of individual managers and employees.
Lead weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
Enforce compliance with local, state and federal regulations and company standards.
Reduce operational risks while organizing data to forecast performance trends.
Interact well with applicants and residents to build connections and nurture relationships.
Implement innovative programs to increase employee loyalty and reduce turnover.
Monitor daily cash discrepancies and inventory.
Recruit, hire, and train initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Lead process improvement initiatives that positively impacted overall efficiency and bottom-line results.
Ensure adherence to company policies, industry regulations, and legal requirements within the district.
Promot a positive work environment by fostering open communication channels among staff members.
Reduce financial inconsistencies while assessing and verifying billing invoices and expense reports.
Establish strong relationships with key stakeholders, leading to successful collaborations on various initiatives.
Devise and execute training plans for new and existing staff to support competency and compliance.
Manage purchasing, sales, marketing and customer account operations efficiently.
Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Update and resolve incidents and managed accessorial charges objectively while maximizing budget.
Manage a team of diverse employees, fostering a positive work environment that encourages collaboration and professional growth.
Manage budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
Handle problematic residents to assist lower-level employees and maintain excellent customer service.
Streamline regional operations by implementing efficient processes and procedures.
Conduct regular audits of operational procedures to ensure compliance with industry regulations and company policies.
Observe each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Implement cost-saving measures without compromising service quality or employee satisfaction levels.

Summary

Overview

Work History

District Manager

Education

Certification - Medical Office

High School Diploma -

Skills

Timeline

District Manager

Certification - Medical Office

High School Diploma -

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