Crystal Snyder
Long Island City,NY
Summary
Customer Service Provider with over five years of experience. Knowledge of Microsoft Excel, Word, PowerPoint, FOSSE MARSHA. Excellent Communication and Customer Service Skills. Strong passion for Problem Solving and able to Multi-task. Adapt new concepts quickly while working under pressure. High level of accuracy and attention to detail. Occupational Safety and Health Administration (OSHA) General Industry Certified.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Townplace Suites Marriott
05.2020 - 06.2023
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Inbound and Outbound Warehouse Associate
UncommonGoods
11.2020 - 12.2020
- Expedited order processing by accurately picking, packing, and shipping items according to customer specifications.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and coordinating returns or exchanges when necessary.
- Exhibited adaptability to changing workloads by seamlessly shifting between inbound and outbound tasks as needed.
- Entered information into warehouse management system using handheld scanners and computer terminals.
- Processed orders on-time and without error, completing [Number]% or better of daily quotas.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Room Attendant
Courtyard By Marriott
11.2015 - 03.2019
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Ensured positive guest experiences with prompt response to special requests and additional services.
Front Desk Agent
Courtyard By Marriott
03.2015 - 03.2019
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
Education
Career Enhancement Program 12 Week Training -
The Hope Program
Brooklyn, NY11.2014
GED -
East Hartford High School
East Hartford, CT11.2005
Skills
- Guest Relations
- Room Assignments
- Credit and Cash Payments
- Registration Processing
- Guest Services
- Multitasking
- POS System Operation
Accomplishments
- Employee of the month March 2017
- Big Apple Award November 2018
- Associate Of The Year 2019
Timeline
Inbound and Outbound Warehouse Associate
UncommonGoods
11.2020 - 12.2020
Front Desk Agent
Townplace Suites Marriott
05.2020 - 06.2023
Room Attendant
Courtyard By Marriott
11.2015 - 03.2019
Front Desk Agent
Courtyard By Marriott
03.2015 - 03.2019
Career Enhancement Program 12 Week Training -
The Hope Program
GED -
East Hartford High School