Crystal Soliz
Salado,TX
Summary
Adept at team management and fostering employee development, I significantly enhanced event outcomes and efficiency at The Vineyard At Florence. Leveraging skills in food safety and inventory management, I drove improvements in staff performance and client satisfaction, ensuring seamless, high-quality event execution.
Professional with strong background in food service management. Skilled in optimizing operations, enhancing customer satisfaction, and maintaining high standards of quality and safety. Strong focus on team collaboration and adaptability to changing needs. Proven ability to lead teams, manage inventory, and ensure efficient service delivery. Reliable and results-driven with passion for achieving organizational goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Banquet Captain
The Vineyard At Florence
05.2024 - Current
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
- Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
- Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Supervised and mentored kitchen and serving staff.
- Implemented inventory control procedures for banquet equipment and supplies, reducing waste and associated costs.
- Ensured compliance with health and safety regulations, maintaining safe environment for both staff and guests.
Event Leader
The Vineyard At Florence
09.2021 - Current
- Streamlined event planning processes for improved efficiency and reduced costs.
- Developed comprehensive event timelines to ensure all tasks were completed on schedule.
- Handled all logistical aspects of events from inception through execution, guaranteeing smooth operations throughout.
- Managed registration process efficiently, providing excellent customer service to attendees.
- Led teams of volunteers, fostering a positive and engaged working environment.
- Analyzed post-event feedback for continuous improvement opportunities.
- Implemented innovative solutions to address challenges during events, ensuring seamless experiences for guests.
- Oversaw caterers and menu selections, ensuring dietary requirements were met while maintaining exceptional culinary standards.
- Collaborated with cross-functional teams, streamlining communication and coordination efforts.
- Designed visually appealing event spaces to enhance attendee experience.
- Ensured guest safety by diligently adhering to all relevant risk management protocols.
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported 4-13 team members and volunteers.
911 Communications Supervisor
Bell County Communications Center
03.1999 - 03.2012
- Coordinated resource allocation during large-scale events or disasters, ensuring efficient utilization of available assets.
- Fostered an environment that emphasized teamwork, cooperation, and excellence in service delivery among employees.
- Conducted ongoing quality assurance reviews to identify areas of improvement in call handling protocols.
- Enhanced response times by streamlining call-taking procedures and prioritizing emergency situations.
- Reduced employee turnover by implementing comprehensive training programs for new hires.
- Oversaw scheduling and staffing needs for a 24/7 operation, optimizing coverage during peak hours.
- Cultivated strong working relationships with external agencies such as local hospitals, utilities providers, and transportation services for seamless coordination during emergencies.
- Established a culture of continuous learning through professional development opportunities for staff members.
Education
GED -
Salado High School
Salado, TXSkills
- Team management
- Banquet setup
- Team member development
- Staff leadership
- Employee development
- Food safety and sanitation
- Inventory management
- Portion control
- Corporate event management
- Dietary restriction planning
- Food item purchasing
- Safe food handling
Certification
- Serv Safe Food Handlers Cert - December 2024
- TABC -360 Learning - November 2024
- Food Handlers Cert - 360 Learning -November 2024
Timeline
Banquet Captain
The Vineyard At Florence
05.2024 - Current
Event Leader
The Vineyard At Florence
09.2021 - Current
911 Communications Supervisor
Bell County Communications Center
03.1999 - 03.2012
GED -
Salado High School
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