Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Crystal Sorensen

Wilsonville,OR

Summary

Dynamic leader with proven expertise in operations management and team building, honed at MOD Pizza and Riverside Training Centers. Excelled in staff management, enhancing customer relationships, and improving quality of life for individuals with disabilities. Skilled in inventory control and problem resolution, achieving significant milestones in high-pressure environments.

Overview

16
16
years of professional experience

Work History

General Manager

MOD Pizza
03.2015 - Current
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Direct Support Professional

Riverside Training Centers
02.2009 - 07.2014
  • Assisted with daily living activities, running errands, and household chores.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.

Education

St. Helens High School

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Staff management
  • Inventory control

Timeline

General Manager

MOD Pizza
03.2015 - Current

Direct Support Professional

Riverside Training Centers
02.2009 - 07.2014

St. Helens High School

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Crystal Sorensen